Reviews (6,018)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

October 12, 2022

After searching so many options, I finally found this app and it worked great for me. It really serves the purpose. Interface is user friendly. Besides this, their support system is also good. The team response quickly.
Specially thank you so much Olesia for helping me out through the entire time I set up the app. I really appreciate the way you provide me tutorial videos to understand things easily.

Best of British NBPT
United States
About 1 hour using the app
August 8, 2023

So far, they have been great and very helpful! I look forward to continued work with them at this time.

Encouraging Purpose LLC
United States
About 1 hour using the app
April 12, 2019

Just started using it for the first time and really happy so far with how easy it is to use. I especially like the product picker that allows me to select products directly from within my store. The import from mailchimp was a breeze.

Pebble & Pine Coffee
United Kingdom
About 1 hour using the app
April 12, 2023

I found Omnisend very intuitive and user friendly. The customer support is also excellent, and I was given support from Matija who resolved my issue within 10 minutes. Would recommend

Ecclestone
Australia
About 1 hour using the app
May 5, 2023

Top platfrom at all! love work on it, perfectly organised, but just for small small business or very big business.
SAD! Thank you to Matija and Deniz for their help. both very helpful

18DELPERO
Italy
1 day using the app
Omnisend replied May 5, 2023

Thank you for taking the time to leave a review of our platform. We appreciate your feedback and are glad to hear that you find our platform to be well-organized and helpful!

We understand that there are areas where we can improve and we would appreciate any specific feedback you have to help us better serve you and our other users. Our team is committed to continuously improving our platform and offerings to meet the evolving needs of our customers.

Thank you for choosing our platform and we look forward to continuing to help you up your marketing game!

April 17, 2018

I've only just started using this app and so far so good. I'm a total novice to this and needed a little assistant from the support team. I was attented to very quickly and by someone with a great attitude to customer service. Great work!!

Lady Days Cloth Pads
United Kingdom
About 1 hour using the app
December 10, 2018

Muy intuitivo de utilizar! Soy nuevo en esto de aplicaciones para web y despues de probar varios que me recomendaron me quedo con omnisend por su sencillez. Sin ninguna duda destaca por encima del el resto.

melonseta
Spain
About 1 hour using the app
Edited March 26, 2020

I used this to send mass emails, and holy moly it was EASY and fast! I'm not tech savvy but it worked great!

Baldman Percussion
United States
About 1 hour using the app
December 18, 2018

They Have a ridiculous payment cancellation method, after uninstalling the app you have take days to cancel the contract and credit card billing.

Posh Fashion Gals
Singapore
1 day using the app
April 3, 2018

User friendly and the chat support was extremely helpful!

Boswells Harley Davidson
United States
About 1 hour using the app