Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

February 9, 2019

Limited services and support for businesses using 'Buy Button' only. If you do not have a regular Shopify plan, you cannot trigger automation or create sign-up forms on your website. Very disappointing.

Goldpaint Photography
United States
About 5 hours using the app
October 11, 2020

Omnisend attended perfectly my expectations to manage my outbound communication with my audience and maximize sales.

Gourmet de Paris Australia
Australia
7 minutes using the app
April 9, 2020

Really great app, makes marketing very easy for a novice. Also, the tracking system that shows you where your customers have been is invaluable and very helpful for direct marketing to those clients that have subscribed, Love it!

Blue Ocean Sports
United Arab Emirates
7 minutes using the app
July 9, 2021

Waste of time and impossible to connect my store. What a joke. just to connect my store they have to elevate my ticket to tech support. PASS ON THIS - I will find something else

T&C Floral Company
United States
About 3 hours using the app
Omnisend replied September 7, 2021

Hi there! Thank you for taking the time to rate the Omnisend App and leave a review. We can see our Support and Tech Team looked into your account and provided video instructions to help connect your store. We're sorry to hear your experience wasn't positive in the end.

We are continually improving our app and value every piece of feedback received.

February 18, 2018

Good e-mail tool for online boutiques

Mishy Lee Boutique
United States
6 minutes using the app
September 18, 2017

SUCH A WASTE OF TIME THEY HAVE THIS WHOLE SUSPENDED YOUR ACCCOUNT THING BASED ON THE EMAILS YOUR CUSTOMERS HAVE LEFT....UGH WORST APP EVER

Dreams In July
United States
About 3 hours using the app
May 3, 2017

AMAZING AND EASY TO USE !! ABOVE ALL CLASSY TEMPLATES BUT ADD SOME MORE

Cc Resorts
Australia
About 2 hours using the app
November 8, 2021

good app i love it so much good app i love it so much good app i love it so much good app i love it so much

Gros-Chien.com
France
4 minutes using the app
September 16, 2018

Hooray! All emails straight to Junk/spam.
Other than that, the layouts to choose from are very basic, absolutely no customization, looks very tacky and unprofessional.
Could of done a better job myself in half the time.
Will be uninstalling app before free trial ends.

Cryztalz
Australia
About 2 hours using the app
Edited April 10, 2018

Giving 5 stars for easy access and navigation. Will update later after I have been able to work with program for a while.

Faeve
United States
4 minutes using the app