Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

October 17, 2024

Je recommande cette aplication parce qu'elle a plein de potentiel dans mon busness, elle m'aide elargir mon cercle de client fais en sorte de les garder dans un long terme et plus besoin de faire des pubs pour faire des ventes.
Un support avec une equipe tres doue et fiable tel que 'Mathías' qui m'a aider recemment a resoudre un soucis que j'avais apres avoir parler avec plusieur membre mais qui n'ont pas pu m'aider et en quelque seconde ce monsieur m'a donner le sourire je suis connnaissant

Vision Vénusienne
United States
5 months using the app
Omnisend replied October 21, 2024

Merci beaucoup pour votre commentaire chaleureux! 🌟 We’re so glad Mathías could turn things around for you in just seconds, he’s got a real talent for that! 😊 If you ever need more smiles or support, you know where to find us. We’re always here to help (and maybe share a few more smiles along the way)!

November 27, 2024

La personne qui m'a aidée a pris le temps nécessaire pour résoudre mon problème avec beaucoup de professionnalisme et de patience. Grâce à lui, tout fonctionne parfaitement maintenant. Un grand merci pour cette qualité d'accompagnement, ça fait toute la différence !

ME & PROUD - boutique LGBT & LGBTQIA+
France
About 1 month using the app
Omnisend replied November 29, 2024

Wow, merci for such a thoughtful review! 😊 It’s fantastic to hear that the support you received made a real difference, and we’re so glad everything is running smoothly now. We pride ourselves on providing the best service, and your kind words confirm we’re on the right track!

November 28, 2024

Best ever! I have tried several different Email Marketing apps and this by far is the best! Great assistance, easy to use and priced right!

Minnesota Custom Woolens
United States
About 1 month using the app
Omnisend replied December 2, 2024

Best ever? Wow, you’ve made our day! 😊 Thank you for the amazing feedback—it’s fantastic to hear Omnisend stands out from the crowd. We’re thrilled you love the ease of use, great support, and value. Here’s to many successful campaigns ahead!

September 30, 2024

great support and basic to use

The Sweat Shop
South Africa
9 months using the app
Omnisend replied October 2, 2024

Thanks so much for your feedback! 😊 We’re happy to hear you’re enjoying our support and finding the platform easy to use. If you need anything, we’re always here to help!

October 17, 2024

Thanks Chaymae for her help and kindness!

Aliving Home
United States
4 months using the app
Omnisend replied October 18, 2024

Thank you for your kind words! 🌟 We’re thrilled to hear Chaymae was able to help you out. If you need anything else, just give us a shout!

October 23, 2024

The ominisend team helps me a lot. Big big thanks to all of you guys.

Wattcycle-US
Hong Kong SAR
3 months using the app
Omnisend replied October 25, 2024

Thanks a ton for the kind words! We’re thrilled to be your trusty sidekick on this email marketing adventure. If we had a trophy for best support team, we’d be polishing it right now, oh wait, we actually have one! 🏆 Let us know how we can help you next!

September 12, 2024

I would recommend this app to anyone starting our in email marketing learning from the beginning because the customer support is really excellent, 10/10.

Shrig Shop
Denmark
Over 2 years using the app
Omnisend replied September 16, 2024

Thanks for the stellar review! We’re so glad to hear you’d recommend us to beginners in email marketing. If customer support were a sport, we’d be winning gold medals left and right! 🥇 If you ever need more help or have questions, we’re just a message away.

October 11, 2024

What a pleasure to meet Chaymae and ask her for help. She really helped me a lot and I learned some new stuff. Thank you so much

Domumm
Serbia
4 months using the app
Omnisend replied October 14, 2024

It’s awesome to hear Chaymae not only helped but also added to your knowledge! That’s the kind of support we’re all about. 😊

October 1, 2024

Great app works amazing and the customer service is 24h open to help you!

Avenora
Netherlands
7 months using the app
Omnisend replied October 3, 2024

Thanks so much! 😊 We like to think our support team never sleeps—always ready to help out, no matter the time. Glad you’re loving the app!

September 9, 2024

Appreciate Dilara's good service. Will definitely keep using you guys plug-in.

openroad4wd.com
United States
Over 3 years using the app
Omnisend replied September 16, 2024

Customer support might not be our middle name, but it’s definitely our specialty! 😄
Thanks for the kind words about Dilara’s service. We’re glad you’re happy with our plug-in and look forward to assisting you again!