Reviews (6,016)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.
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Well organized guys and very helpful team from start to finish.
Thanks for the great feedback! 🌟 A well-organized and helpful team is what we strive for—so happy we hit the mark for you!
The Omnisend team is easy to contact if I need help. Sila has been a great help with some recent questions while trying to set up a landing page!
Thanks a ton for the awesome review! We're so glad Sila could save the day with your landing page setup. If you ever find yourself in need of more help, we’re always here. Remember, we're just a click away, like a superhero squad, but with fewer capes and more coffee! :)
I was with omnisfied when I first started my business about 4 years ago. I left because the price got a little too high for my business. However I never forgot about omnisend so I came back and I'm glad to be back. The price is better & They have this new feature that allows you to delete invalid, spam, & voided emails that I love that's the main reason I left my last email marketing provider. So far everything is good.
Hello there,
Thank you for sharing your experience! We're delighted to have you back with Omnisend. It's great to hear that you're enjoying the new features and finding the pricing more suitable for your business now.
If you ever need assistance, our support team is here to help!
The ominisend team helps me a lot. Big big thanks to all of you guys.
Thanks a ton for the kind words! We’re thrilled to be your trusty sidekick on this email marketing adventure. If we had a trophy for best support team, we’d be polishing it right now, oh wait, we actually have one! 🏆 Let us know how we can help you next!
Very happy with their customer service and prompt replies. They quickly solved my issue.
You’re making us blush! 😄 We’re thrilled to hear our customer service and quick replies hit the mark. If you ever need anything else, we’re always here to help!
I recently contacted the Omnisend support team and was thoroughly impressed. They responded quickly, understood my issue right away and provided clear, effective guidance. The team was not only knowledgeable but also patient. Their dedication to customer satisfaction truly stood out.
Hello there,
Thank you for sharing your positive experience! We're delighted to hear that our support team provided you with quick and effective assistance. Your satisfaction is our top priority, and we’re glad to know that their knowledge and patience made a difference.
If you need any further help, just let us know!
I wanted to give a special thanks to Mariia, she helped me so much to solve my problems with the DNS of my email domain, and made me feel supported in every step of the process. It's so rare to find someone that dedicated and capable. As for Omnisend, it has been my choice for a long time now, simple and streamlined, suitable especially for not too pretentious users like me.
Thank you so much for the lovely review! I'm sending this straight to Mariia so she can print it and frame it — it’s that good! We're thrilled to be your choice, and if you ever need anything else, don’t hesitate to reach out!
Great!
App is awesome, customer service is 5/5.
The free plan lets you do quite a lot, I will not hesitate to upgrade when I reach the email limit.
Thanks so much for the great review! 😊 We’re thrilled to hear that you’re loving the app and that our customer service has been 5/5 for you. It’s awesome to know the free plan is serving you well, and we’re excited for you to upgrade when the time comes! If you ever need anything in the meantime, we’re just a message away.
Simple and clean interface, easy to use. Most important, the 24/7 customer service is super good.
Thanks a ton for the awesome feedback! We're so glad you're enjoying the clean interface and loving our 24/7 customer service - we are always ready to save the day! 😄 Your kind words keep us going!
They will increase price for no reason, and stop giving you options to choose.
the first time they over charged me by 70 dollars, I contacted them, got a refund, and this time they went from 30 40 a month to 80 a month, WITHOUT notifying me.
Thank you for sharing your concerns with us. We truly value your feedback and would like to provide some clarity regarding how our quarterly plans work and address your billing inquiry.
The quarterly plan you initially subscribed to was a one-time offer that included a 30% discount. Once the 3-month period ended, your account automatically transitioned to a monthly plan based on your contact tier, as the quarterly discount is no longer active.
When you first upgraded, your contact tier allowed up to 4,500 billable contacts, which was priced at $75/month under the discounted quarterly plan. However, we noticed your billable contacts have now increased to 4,510, which has placed your account into the $80/month tier. This change, combined with the shift to a monthly plan, explains the difference in your most recent charge.
Our senior billing specialist has already reached out to you to provide a more detailed explanation and offer a personalized plan based on your needs. Please check your in-app messages or email for further details.
We appreciate your understanding, and we’re here to assist you further if you have any additional questions or need further clarification.