Reviews (6,031)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.
Refine
-
By rating
Very easy to use / user friendly. Great templates to use which makes sending emails very simple. You can import products into the email from your website so easily too which is brilliant. Very professional emails as a result.
Absolutely love this app! It is a must have for business owners that want to build a community and engage their customers!!!
I have a lot of mixed feelings about Omnisend Email Marketing, and it is an app I have used for many many years.
Their platform is pretty good and relatively intuitive to use, but their charges are bad to the point where unless you're extremely attentive, it feels like a scam.
Omnisend charges by billable contact, which is not so bad. However, they also charges for nonsubscribers, who you will not be legally allowed to email. They also charge for customers with no email or phone number, who have not opted out of any email or text.
In addition, they charge for SMS contacts even if you don't have SMS enabled.
If you keep your billable contacts low by consistently thinning down your worse performing segments, this is a pretty good service. Otherwise you will find your fees hiking very very quickly.
Hello there, and thanks for sharing your thoughts on Omnisend!
We appreciate your long-standing usage of our platform and value your insights.
We understand your concerns about our billing structure, and we'd like to shed some light on our logic. We charge based on the billable contacts count, which does include non-subscribers and SMS channel subscribers. We disclose this information in detail within our Knowledge Base article, where we aim to explain it in simple language for clarity.
Regarding non-subscribed contacts, it's important to note that they may legally receive certain automated emails, such as Abandoned Cart/Checkout, Product Abandonment, Browse Abandonment, Order Follow-up, Customer Reactivation workflows, and more.
If you have specific issues with pricing or would like to explore a more suitable solution for your needs, our Support team is readily available to assist. We encourage you to reach out, and we'll do our best to address any concerns you may have. We are available 24/7 and can be reached via in-app chat or email at support@omnisend.com.
We appreciate your continued trust in Omnisend, and we remain committed to providing a platform that meets your expectations!
It's an user friendly app, delivery good statistics and helps to keep in touch with your clients.
The support is great and will always do their best to help you!
So far so good. The app is pretty easy to use and I like the email layout that they already have. I also like I can see real time when future customers are on my sight and be selective to who you are planning emailing too.
No complaints.
Really good App. Simple to use and has increased our Newsletter Readership by 21% in just 3 weeks. Highly recommend if you are wanting something that takes 15 minutes to arrange a professional smart looking marketing email... The fact it is free is astonishing!!!
This is a great marketing tool for our online store - easy to use and fast and reliable customer support (thank you Olesia) for guiding us with our concerns.
best support! I nearly always receive a full solution to my questions within 20 minutes, can't beat that. Thank you Diego for my most recent query!
Great product. Easy to use and great reports.
Thanks
cheaplings.com
Kayque was patient helpful. I also appreciated that she followed up to ensure the problem was fixed which was an extra bonus. In addition, she offered bonus tips to ensure our SMS campaigns are a success.