Reviews (6,031)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

April 9, 2017

I love this app because it is very user friendly!

Swan Court
United States
Over 4 years using the app
April 8, 2020

We have tried several EDM management platforms and they've all been problematic: whether it be clumsy UI, or missing basic features, they've all been frustrating to use. Even Klaviyo is very clunky and we deleted it after a few days. We gave Omnisend a try and OH MY GOD, it is brilliant!!! Cannot recommend this app enough. Simple, usable, feature-rich, and genuinely built around the core requirements of email marketing on Shopify. Well done.

Ethicool Books
Australia
Over 4 years using the app
Edited August 7, 2019

I used it to create my first newsletter for my shop it was super easy and I loved how I could easily use my own photos and edit the newsletter to tailor it to my style.

BELLEMAE YARNS
Australia
Over 4 years using the app
April 13, 2019

I just used this app to send my first e-mail campaign. Process is really easy and friendly. Great App.

COLDFIRE
Bulgaria
Over 4 years using the app
May 10, 2020

amazing app, and amazing support! at the start i didnt understand how to use it, but after i try to use the support messenger, fast i got help and now i love it

BEN Men Wear
Israel
Over 4 years using the app
February 12, 2024

Dilara was a huge help when I was trying to finish up my domain verification process and finishing setting up my email collection on the wheel of fortune, Thanks so much

Savvy Blings
United States
About 4 years using the app
March 31, 2023

Good app - helpful team. Thanks, Joy for helping me out on a Friday afternoon, to resolve an issue before the weekend!

Lily & Loaf
United Kingdom
Over 4 years using the app
January 30, 2024

This app has been so great for email marketing - for someone who is not the most tech savvy, the setup is seamless and makes creating campaigns and automations a breeze. I recently had a difficult time transitioning to a custom domain, but customer service was quick and ready to help. Beran was wonderful with helping step by step to fix this issue and was so kind and patient. I’m so glad to have omnisend for my business.

Cozy Light Candle Co.
United States
About 4 years using the app
Edited November 1, 2019

I thought this was a great app, I spent so much time creating my campaigns only to have the price raised every month. Don’t use this app or waste your time it’s a rip off and they increase the price each month. When I first signed up I agreed to $29 a month then the following month they raise the price to $40 without my knowledge after that they raised it to $60. I didn’t add any more emails or do nothing different to have these price hikes then they tell you oh we’ve added new features that’s why we raised the price. No thank you save your time and money. They also will have you create a positive review the first week then raise the price on you so don’t follow these reviews that’s only one day of service, I had a five star review before this post so it’s all propaganda. Read the one star reviews first this company is a scam. After they promised me $30 a month for a year they raised my price to $78

Empress Organics
United States
Over 4 years using the app
Edited August 20, 2019

We love this platform! It's so user friendly and allows us to create fresh looking campaigns with ease. Highly recommend!

Mina & Vine
United States
Over 4 years using the app