Reviews (6,024)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

Edited February 27, 2024

This has been awesome from day one. Very powerful but also a really nice, clean interface and great styling for emails etc. I'm a very happy customer!

Today, I just added a 'Out of Stock' automation and honestly can barely believe how quick and easy it was to do. Amazing. Been with these guys for a few years now and am constantly impressed by the product. Highly, highly recommended.

UPDATE: Sometimes we mess things up. That's what I did yesterday. For me, the measure of a good company is how willing they are to try to help you fix things. Omnisend customer support (Stefan in particular) have blown me away. Responsive and super helpful, issue resolved in no time.

The thing is, Omnisend is so good that I haven't needed customer service much in the past. It's good to know that if I do, they've got my back.

Foundry Coffee Roasters
United Kingdom
Almost 5 years using the app
August 9, 2023

I had a very minor issue, but needed customer service and Olesia at Omnisend did a fantastic job. The wait time was short and she was super patient and helpful and quickly resolved the problem 100%. Great customer service is so important and Omnisend has that! Thank you.

Casals Classical LPs & CDs
United States
Almost 5 years using the app
October 18, 2023

Sila from Omnisend provided excellent customer service. She was prompt, clear, and knew exactly what to do to help me fix my issue (which was to learn about embedded forms!)

THANK you!

Jean

Alumna House
United States
Almost 5 years using the app
July 11, 2016

This app is another great tool to help take my business to the next level. Very grateful for this app!

Fhb1
United States
Almost 5 years using the app
January 11, 2017

So far so good, so simple and easy to use.

Dtpcs
United States
Almost 5 years using the app
December 19, 2014

This is an awesome tool. I've never had an app so easy to install and very easy to use. The reports on you mailings appears realtime and give valuable information on how effective is your email campaign.

RestMyNeck
Canada
Almost 5 years using the app
May 26, 2018

I have to say I am "dumb stupid' technology wise. Omnisend makes it so easy to set up campaigns, collect emails and do a blast email with a very reasonable price. If you are shy with promotion, scared to set up an email list, unsure of your technology skills - then this is the perfect product for you to try and its very modestly priced. The graphics are clear and easy to read and so for newbies and oldsters alike who struggle with the learning curve of email marketing this is the perfect app to add to your Shopify store.

Mysticchicbeauty
United States
Almost 5 years using the app
August 19, 2017

My experience with the application was very positive, it was easy to use, excellent designs, I still had no difficulties contacting me with the support. But first impression simply fascinated.

Jc Store Peru
Peru
Almost 5 years using the app
May 15, 2019

So, I am a switchover from the MailChimp trauma... and I've always disliked the clunky MailChimp interface... but OmniSend has not only made the transition easy (and I had custom forms and everything) but their interface is awesome. Everything is visual, easy to follow, and allows me to focus on content rather than trying to do what I want with a bad interface like MailChimp. The support is quick, and super friendly to - it does make a difference. Thanks so much Omnisend for making a potentially painful process easy!

Cannon Beach Treasure Company
United States
Almost 5 years using the app
March 26, 2019

It is a really good app! It helps me to send e-mails to costumers,...
create crazy campaignes, check my subscribers,...

MOON
Belgium
Almost 5 years using the app