Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS campaigns, automation, customizable templates, and A/B testing features. Many have seen improved customer engagement and repeat business. The 24/7 chat support is often praised for its efficiency. However, some merchants criticize the pricing and report technical issues with automations, forms, and domain verification. Despite these issues, many recommend the app for its robust features and positive business impact.

January 12, 2022

OmniSend has been a good program. The editor was initially not as good as others I have used, but the have made it better over the 2 years we have used it. I am very happy with the app. The automations are terrific.

Burns Stainless
United States
About 2 years using the app
December 8, 2014

So far I'm impressed. I really like the fact it is easy to create a newsletter and pull your products from your store to showcase. The reason I'm not yet giving it a 5 Star Rating is I'm still trying to figure out how many emails successfully get delivered. My open rate seems to be low and when I send myself an email to test it hasn't yet been delivered. Time will tell but right now I think it is an efficient tool.

Southern Zoomer Online Store
United States
About 2 years using the app
November 3, 2020

When I finally got to sit down and chat with Omnisend they were so very very helpful! They are very knowledgable and my rep was able to walk me through all my questions. As a small business owner I am so pleased with have great people like Omnisend and Shopify to help grow our business. I have no prior skill or knowledge in this area but they make online business possible!

One Tooth Sarnia
Canada
About 2 years using the app
September 18, 2019

Giving 4 stars just because I think the pricing once you have been sucked in by a great deal hits you hard.. I think it has some limitations, but overall pretty user friendly. used on our jewellery website www.annalise.co.uk

Annalise Jewellery
United Kingdom
About 2 years using the app
November 9, 2022

Not perfect, there are missing functions and options but they have an amazing support and are always happy to hear suggestions for improvement.
Also, what is already there is quite as good as from the competition.
I would absolutely suggest to give it a try!

BeFox
Netherlands
About 2 years using the app
November 4, 2016

Great app and awesome extra features in the premium version to help boost conversions

Croft Watches
United Kingdom
About 2 years using the app
July 29, 2017

Its been a great experience so far, I look forward to exploring all the great things Soundest has to offer my new store.

Angieberrys
United Kingdom
About 2 years using the app
March 5, 2022

Love this app.. coming from square space I wish integrating my email list was easier but that’s the only downfall

Beautilogic
United States
Almost 2 years using the app
Edited December 23, 2022

仕事のメルマガで使用していますが、感覚的に、しかもきれいにメールの体裁が整えられて使いやすいです。不明点はチャットですぐに返答してくれます。(日本時間にも関わらず、今日はDenizが即時に返答くれました)
チャットもその他機能ももっと日本語化するとより使いやすくなると思います。期待を込めて★4つにいたしました。

アークテリクス公式オンラインストア
Japan
Almost 2 years using the app
April 2, 2020

Pretty intuitive, but I did have to do a little digging to figure out a few things. Overall I like it a lot.

Stripes of Grace
United States
Almost 2 years using the app