Reviews (2,849)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly design and effective email marketing and SMS campaigns. They appreciate the ease of use, automation tools, segmentation, and integration with e-commerce platforms, which enhance engagement and conversion rates. The competitive pricing offers good value, and the responsive customer support is frequently praised for assisting with technical and strategic issues. The reliability and impact on sales make it a favored choice for marketing solutions.
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I switched to Omnisend from their biggest competitor (their support was ridiculous). For someone who is new to email marketing Omnisend is perfect. Super intuitive, and their support team is top notch.
Making the switch can be a big decision, and we’re so glad Omnisend has been the right fit for you! A platform that’s intuitive and a support team that’s got your back — that’s exactly what we aim for. Thanks for choosing us to power your email marketing efforts!
Eduarda was super helpful and fixed our issue immediately. Would highly recommend!
Now that’s what we call immediate support! 🚀 Huge shoutout to Eduarda for jumping in and getting it fixed without missing a beat. We're so glad she made your day a little easier — thank you for the kind words and the recommendation!
I have only just started using Omnisend, but have been extremely happy with the very quick and clear responses to any questions I have had, which has enabled me to make adjustments easily and complete set ups effortlessly.
The platform is easy to use, and moving forward I have no hesitation in exploring different options as I know I have instant help and backup should I get stuck.
We’re blushing over here — what a fantastic way to start your journey with Omnisend! 😄
Don’t worry — we’ve got your back (and front, and sides) anytime you need us. Instant help and high-fives are just a click away. Thanks for the kind words and for starting strong with us!
Excellent customer service. As a small business owner, it is important to be able to get answers as quickly as possible. Omnisend were super efficient and responded within minutes, even on weekends! Thanks for the great service!
Thank you for the fantastic review! We're so glad we could be there for you quickly — weekends included.
As a small business owner, your time is valuable, and it’s great to hear that we could help when it mattered most. Fast, efficient support is exactly what we aim for. Thanks again for trusting Omnisend — we’re cheering you on every step of the way!
Very easy to use, and the emails look very polished.
Thanks so much for your feedback! We’re thrilled to hear Omnisend has been easy to use and delivering polished, professional emails for you.
Maria was super helpful and walked me through everything with patience and kindness and I was able to solve all of the issues that we were having. Thank you!
Thank you so much for the kind words! We’re thrilled to hear that Maria was able to guide you through everything with patience and care — she’s truly one of a kind. We’ll be sure to pass this along (and probably make her day in the process!). So glad everything was resolved smoothly — don’t hesitate to reach out anytime!
I have used Omnisend for a while and their customer service is always top notch.
Consistency is key — and we’re so glad our support team keeps delivering! 🙌 Thanks for sticking with us and for the kind words!
very limited and overpriced email software. doesn't have basic functionality like dynamic discounts and just feels like and old email software overall. Use klaviyo if you want the best. Or use mailerlite or something if want a lower budget one. But DONT use omnisend
Thanks for sharing your feedback! We’re sorry to hear that Omnisend didn’t meet your expectations. However, we’d like to clarify that we do, in fact, offer a dynamic discounts feature. Our system automatically generates unique discount codes for each customer, applies them at checkout with a single click, and even allows for reusing or refreshing the code throughout multiple emails in an automation — whichever fits your strategy best.
Our support team has already provided a detailed explanation of how dynamic discounts work in Omnisend, along with the various ways you can effectively use them. We hope this has addressed your concerns and made it clear that Omnisend fully supports both dynamic and custom discounts to fit different marketing needs.
Additionally, our senior support specialist has reached out to you to offer further clarification and ensure you’re making the most of Omnisend. If you have any further questions, we've got your back!
very easy to use and there is always someone there to help if I need, would definitely recommend Omnisend
Thanks a bunch! We’re all about making things easy — and having help nearby when you need it. Glad to hear we’re hitting the mark. Appreciate the recommendation! 🚀
Had some great support today from Saleh in the online chat helping me through verification and setting up of DNS records - which is way over my technical capabilities!
He explained everything very well and managed to get the problem sorted, and I was very grateful and impressed.
DNS records can definitely feel like a puzzle with a few too many pieces, but we're thrilled to hear that Saleh helped make everything click into place! Clear explanations and smooth setups are what we aim for, and it’s great to know you felt supported along the way. Thanks for your kind words — we appreciate you!