Reviews (6,017)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.
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Nice templates, but emails usually go to spam. I'm in IT and know how to configure DNS records and understand what goes into email deliverability. Pop-up forms also sometimes freeze, especially on Safari. Only way to fix it is to refresh the page and then x it out. That can be a lost sale.
Computer Specs: AMD 3700x 8 core processor, 32 GB of RAM, and AMD Radeon RX 6700 XT 12 GB GPU
Phone specs: iPhone 14 Pro
Tried Klaviyo and everything worked the first day.
Thank you for taking the time to share your feedback with us! We’re sorry to hear about the challenges you’ve been experiencing with email deliverability and the pop-up forms.
Our senior support specialist has already reached out to you to address the deliverability concerns and has asked for a bit more information to better investigate the issue with the forms, particularly on Safari. We’re committed to resolving this, and we’re known for providing excellent customer support. We’d love to invite you to share any additional details with our team so we can work together to identify any potential issues and improve your experience with both email deliverability and the form functionality.
We really appreciate your understanding and look forward to helping you resolve this!
The Omnisend team is easy to contact if I need help. Sila has been a great help with some recent questions while trying to set up a landing page!
Thanks a ton for the awesome review! We're so glad Sila could save the day with your landing page setup. If you ever find yourself in need of more help, we’re always here. Remember, we're just a click away, like a superhero squad, but with fewer capes and more coffee! :)
Simple and clean interface, easy to use. Most important, the 24/7 customer service is super good.
Thanks a ton for the awesome feedback! We're so glad you're enjoying the clean interface and loving our 24/7 customer service - we are always ready to save the day! 😄 Your kind words keep us going!
After using this plugin, the package price was secretly increased without any notice, from 20 USD to 88 USD at the highest. There was no reminder when subscribing, and no refund after I questioned it. This is totally unreasonable, this is a scam company!!!
Thank you for taking the time to share your experience with us.
After investigating the issue, we noticed that you currently don’t have any active plans under your account, though it’s possible that one of your other brands may have an active subscription. We’ve reviewed the following stores: Ctronics, de.ctronics, uk.ctronics, and fr.xega - where reviews were posted, but we couldn’t locate the specific charge mentioned.
We’d like to better understand which pricing you are referring to, as we haven’t been able to identify such a change. Our senior support specialist has reached out to you directly to help identify which store has experienced the price increase and to locate the conversation where you requested a refund, as we were unable to find any record of it.
We want to reassure you that our pricing structure is fully transparent and adjusts based on the number of billable contacts in your account. As the number of contacts increases, the monthly fee adjusts accordingly. On the other hand, if the number of billable contacts decreases, so does the pricing. This flexibility ensures that the cost is directly aligned with your needs and the resources required.
We look forward to your reply and are committed to resolving this as soon as possible. Our customer support team is ready to assist you further and clarify the situation.
I was having an issue with verifying my DNS, so I contacted them by simply replying to one of their emails and Kayque quickly responded and assisted me with solving my issue. I was able to get everything up and running smoothly with no issues. I have been using omnisend for almost 4 years now and I love this company. Customer service is top tier, pricing is good and I am a satisfied client.
Hello there,
Thank you for sharing your positive experience and for your loyalty to Omnisend over the past four years! We're delighted to hear that Kayque was able to quickly assist you with your DNS verification issue and that you find our customer service to be top tier. Your satisfaction as a long-term client is incredibly important to us, and we're pleased that you appreciate our pricing and service. We look forward to continuing to support your success.
If you ever need further assistance or have more questions, we're just an email away. Thank you for choosing Omnisend!
Thank you for your platform, and Thank you to Mariia for helping me out with my questions <3
Wow, a perfect 5-star rating! 🎉 Even without words, it’s music to our ears. Thank you so much for making our day shine a little brighter!
Dilara,
helped me with linking my omnisend to shopify. This was smooth process. Dilara at omnisend offered great service. The response time was quick and she walked me through the process to get my email/sms setup. The customer service was great
Thanks a ton for the great feedback! 😊 We’re thrilled to hear that Dilara made the Shopify setup smooth, she’s our secret weapon when it comes to connecting the dots! ⚡ If you need anything else, we’re always just a quick message away. Happy emailing and SMS-in, let’s keep those campaigns flying high!
I love omnisend! excellent customer service and seamless integration with shopify.
Hello there,
Thank you for your wonderful feedback! We're thrilled to hear that you love Omnisend and are enjoying the seamless integration with Shopify along with our excellent customer service.
We're committed to providing a great experience and are glad that you're benefiting from our platform. If you need any further assistance or have more questions, we're always here to help!
the best for email marketing, best customer service !
Wow, thank you for the kind words! 🎉 We love being your go-to for email marketing, and our customer service team is doing a happy dance right now! 💃 If you ever need anything, we’re always here to help!
Customer service is prompt and thorough. I worked with Saleh who dug into my issue and helped me to resolve within a relatively short time. Tutorials are excellent as well for new users.
Hello there,
Thank you for your review! We're pleased to hear that Saleh provided prompt and thorough service, helping you resolve your issue quickly. It's great to know that our tutorials are also helpful for new users. We strive to ensure a supportive experience for all our customers, and we're glad to hear that you're benefiting from our resources.
If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help!