Reviews (6,024)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

Edited January 14, 2024

Omnisend is very user friendly and the people who have helped me in the support chat have always given me fast, easy solutions to my questions. Karine is the best!

Update as of 1/14/24: I stand by my original review. Didem helped me figure out the upcoming domain changes and was incredibly helpful. Would've taken me 5 times as long to figure it out on my own.

S. Howell Studios
United States
Over 4 years using the app
April 25, 2018

Easy to use, great tool. I would definitely recommend Omnisend

Egoamo Co Za
South Africa
Over 4 years using the app
April 9, 2017

I love this app because it is very user friendly!

Swan Court
United States
Over 4 years using the app
April 8, 2020

We have tried several EDM management platforms and they've all been problematic: whether it be clumsy UI, or missing basic features, they've all been frustrating to use. Even Klaviyo is very clunky and we deleted it after a few days. We gave Omnisend a try and OH MY GOD, it is brilliant!!! Cannot recommend this app enough. Simple, usable, feature-rich, and genuinely built around the core requirements of email marketing on Shopify. Well done.

Ethicool Books
Australia
Over 4 years using the app
Edited August 7, 2019

I used it to create my first newsletter for my shop it was super easy and I loved how I could easily use my own photos and edit the newsletter to tailor it to my style.

BELLEMAE YARNS
Australia
Over 4 years using the app
April 13, 2019

I just used this app to send my first e-mail campaign. Process is really easy and friendly. Great App.

COLDFIRE
Bulgaria
Over 4 years using the app
May 10, 2020

amazing app, and amazing support! at the start i didnt understand how to use it, but after i try to use the support messenger, fast i got help and now i love it

BEN Men Wear
Israel
Over 4 years using the app
March 31, 2023

Good app - helpful team. Thanks, Joy for helping me out on a Friday afternoon, to resolve an issue before the weekend!

Lily & Loaf
United Kingdom
Over 4 years using the app
Edited August 20, 2019

We love this platform! It's so user friendly and allows us to create fresh looking campaigns with ease. Highly recommend!

Mina & Vine
United States
Over 4 years using the app
April 9, 2020

Used this app to make email marketing quick and effective for our small clothing business. I like how the templates set up a good foundation for each automated email, though you can easily make any changes you want. They've benefitted our shop greatly within one week. The support team responded within just a couple minutes and were friendly and helpful.

Tru Mob Apparel, LLC
United States
Over 4 years using the app