Reviews (6,031)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

April 4, 2019

I've installed Omnisend in my store to migrate from Mailchimp, and I'm really liking it so far!
It is very easy to use, has a lot of useful automations that I have already set up, allows subscribers segmentation, and has beautiful templates for newsletters and pop-ups.
I followed the tutorial to import my contacts from Mailchimp and did everything easily by myself.

Another very important feature for me is that I can change the language on each automation, popup, email or newsletter, so that I can easily have it in English or in Portuguese (from Portugal) when I want to send it to specific list segments.

Overall I'm very happy with how it works, and with everything that I can do with this app!

SUCO by Susana
Portugal
About 4 years using the app
January 3, 2018

On my trial, I created a test campaign. I started receiving orders as a direct result of the email campaign almost immediately.

I am sold! Well worth the money. The easiest and most customizable email marketing platform I have used so far. Thanks!

Juicy Beach Wear
United Kingdom
About 4 years using the app
Edited July 23, 2020

Easy to use once you get the hang of things. Love the idea of linking to Google and Facebook. Mass Marketing made easy !

Cyrus Rugs
Australia
About 4 years using the app
February 2, 2023

I sent a message and Luiz was amazing. Answered all my questions within minutes! Great job and great customer service.
Lisa

Sassy You Boutique
United States
About 4 years using the app
July 28, 2023

Maria did a great job in supporting questions related to my campaign. I have had many positive experiences with Chat support.

Fraser Tea
United States
About 4 years using the app
January 8, 2024

Karine was awesome! She got straight to the solution I needed. Most of the time support agents try to have some small talk but I just want to get to my solution!

The Hemp Mine
United States
About 4 years using the app
June 30, 2022

Very happy with Omnisend as our Email Marketing Hub (and soon to expand to SMS): excellent functionality, constantly in development, responsive and excellent tech support.

StumpCraft
Canada
About 4 years using the app
September 15, 2022

I've had Omnisend installed for many years and its great. The pricing structure works for me and has grown as I have grown. The automation has added to my revenue and the email builder/template structure allows me to make both nicely designed emails but also smart ones. The tech support is top notch - recently Kristina and Tiana both helped field me basic questions :) I'd recommend giving it a go.

The English Cyclist
United Kingdom
About 4 years using the app
February 11, 2019

I needed to introduce some new products on the site, and i was able to start with a template and drag/drop the elements i needed. I didn't have to pay for my 440 email subscribers to receive the message and im glad i took the chance with this one.

Band.it Co.
United States
About 4 years using the app
November 21, 2018

We just started to use it and it's so intuitive and easy! We still have to test some important features like Abandoned Cart, but we sent the first email and it was great!

Forza Leather Pet Accessories
Italy
About 4 years using the app