Reviews (6,031)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

January 25, 2023

Not only is it extremely easy to use there is always someone there to guide you I don't use it enough but when I do I get results.

PinkBeauty Organic Skincare
United States
About 4 years using the app
August 28, 2019

We just used Omnisend to send out our first email newsletter. User experience was awesome, very easy to use and customize to our needs.

Thank you for a great app @omnisend

Eli
@Kubergcalifornia
Electric Motorcycles
www.kubergcalifornia.com

E-Venture Group, Inc
United States
About 4 years using the app
June 13, 2023

I love this app! Makes my marketing emails so easy. I recently had an issue with the app and chatted with customer service. Luiz helped me in less then 5 min. He was super friendly, knowledgeable and got my issue resolved in no time! Highly recommend!!

Gifts from Neverland
United States
About 4 years using the app
April 27, 2017

Awesome Product thats Helping me grow my Business and increase my Brand exposure.

Live Freedom Brand
United States
About 4 years using the app
January 13, 2018

In trial period but...
Great App. Quick Setup. Easy use. Topnotch customer support with lightning speed response.

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Magnetqueen
United States
About 4 years using the app
June 8, 2018

Fantastic app, wonderful support. 5 stars for sure

Gult Fo
Faroe Islands
About 4 years using the app
Edited October 24, 2019

I used this app for the first time, easy to use and make a news letter which I had no idea what I have to do. Happy to make a lists and send new news letters.

clickshup.com.au
Australia
About 4 years using the app
August 19, 2022

Omnisend is very helpful when it comes to sending newsletters. Customer service is lovely, and Baarath was very helpful and kind!

Jenson Natural Jewelry
United States
About 4 years using the app
Edited February 26, 2024

OK a few years in I wanted to make an update! My business grew enough that I had to upgrade to the paid plan in 2021. It's affordable and I love that. The latest update to the interface is fantastic, it's very modern UX and easy to use. The new templates are beautiful, and I find them to be very mobile friendly. I've only had to reach out for support a couple times, including today when I was adding my custom DNS records for sending emails. Super easy to get help and figure out the adjustments I needed. I have higher than average view and click rates, my business just entered year 6! Omnisend is certainly part of our growth success, email is my primary way to send promotions and communicate with my customers.

From 2020:
I migrated to Omnisend after Mailchimp disconnected from Shopify. The free plan is streamlined, but it can do the essentials. User experience is great. Designs are pleasing. Customer service is good. Import process was smooth! Syncs with Shopify seamlessly in real time. I wish I could do some automations for free. But Shopify can do the basic ones. I honestly tried Shopify's new email features too. They are just a bit too basic for my needs right now. This is my second successful business venture. We are in a heavy growth phase, and just received our first inventory shipment. I'm considering paying for Omnisend's annual "standard" plan to have more professional looking automation emails and do some AB testing.

RavenRova
United States
About 4 years using the app
April 7, 2017

First, I have to say that it was a little bit confusing at first to navigate where everything was. That being said, within 10 minutes I was starting my first email campaign, imported almost 800 email contacts within seconds, had professional templates laid out before me and easy to use, and spent a total of 30 minutes. It was a great first-time experience and gives usable features in the free version unlike so many other apps.

The Obsessions Boutique
United States
About 4 years using the app