Reviews (5,988)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its cost-effectiveness and comprehensive features, ideal for e-commerce. It offers a free plan suitable for startups, customizable templates, and user segmentation. The intuitive interface and drag-and-drop builder make it easy for beginners, while responsive customer support and extensive educational resources further enhance its value. Merchants find it effective for integrating email and SMS marketing into their strategies.

June 24, 2019

i've started my first email campaign so fingers crossed. directions were detailed and easy to follow. i'm not too happy with the options available for the email logo. my logo looks huge and with the title of the business and subtitle it just looks weird. i'd like more placement, appearance, and size options.

Alligator Woods Creations
United States
Over 1 year using the app
Omnisend replied June 26, 2019

Hi, thank you for your honest feedback, glad your first campaign went smoothly! We will pass your feedback to our product team, meanwhile, the best solution for the logo would be to resize it in Paint or any other image editor and add the resized logo to Omnisend.

November 29, 2022

Hi - I am a newbie to an online business and probably asked a lot of dumb questions but everyone was very helpful. A big thanks to Kristina for checking out my forms and automations.

Thrilled Livin
Australia
Over 1 year using the app
May 2, 2023

Dealt with Joy today to fix an issue we were having with automations for subscriptions from the theme sign up field. Joy was really attentive and helped resolve the issue for us. Very happy with the customer service.

VOYA Organic Beauty
Ireland
Over 1 year using the app
March 22, 2019

I love the pop-up sign-up window! And I extremely love the live view feature as well! It allows me to see where my viewers are located.

Crown Jewels Boutique
United States
Over 1 year using the app
December 20, 2022

Packed with really great business tools totally free, and super easy to navigate and use. The one and only reason I can't give 5 stars is that I've reached out to Customer Care twice without any response. Thankfully it's not a hard app to navigate though and most users will get by - worth getting this app for sure.

Sydney DJ Classes
Australia
Over 1 year using the app
Edited December 3, 2018

Acabo de instalarla, parece fácil y que puede dar lo que ofrece, esperamos que cumpla con nuestras expectativas.

VdM Atelier
Spain
Over 1 year using the app
October 26, 2023

Karine was super efficient and helpful and solved my issue within moments and was very friendly!

Ardmore Design
South Africa
Over 1 year using the app
April 10, 2020

The app really helps to create customized email templates without having to be a graphic artist. It allows your emails to customers to stand out.

TRISTAN ANTONIO
United States
Over 1 year using the app
November 7, 2022

Easy to use app, great for sending email campaigns. Customer service is excellent and responds quickly. Great help from Kamilia!

Frameware LLC
United States
Over 1 year using the app
January 28, 2022

I used this app to help with my email marketing and I am impressed. For a first-time user I was able to find my way around (also the pop up tutorials helped) and just like that I completed my first email marketing campaign. I would recommend it to anyone and would have given all 5 stars but I haven't used the other functions.

My Home, Our Garden
South Africa
Over 1 year using the app