Reviews (5,945)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its robust free plan, ideal for new businesses looking to increase engagement and revenue through features like email automation and customizable templates. It's user-friendly, suitable for both beginners and experienced merchants, and integrates smoothly with Shopify. Effective email list management and integration with review apps are particularly valued. Customer support is quick and helpful, with staff members like Baarath, Kayque, and Dilara receiving praise for their exceptional service.
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That has to be the best support ive ever seen!
The App itself works amazingly well. Its easy to use and has a LOT of Features.
Worth every penny in my opinion.
But boy... that support is DE_LICIOUS!
Friendly and fast and always helpful!
12/10!
Hello there,
Thank you for your fantastic review! We're thrilled to hear that you're satisfied with the app's ease of use and the extensive features it offers. It's great to know that our support team has made a positive impact with their friendly and efficient service. We appreciate your enthusiasm and high rating!
If you ever need further assistance or have more questions, please don't hesitate to reach out. We're here to help!
I appreciate the customer service chat feature - Mathías in particular! He was able to help me out with an issue in a very timely manner.
Hello there,
Thank you for your review! We're glad to hear that you appreciate our customer service chat feature and that Mathías was able to assist you promptly with your issue. We strive to provide timely and effective support to ensure a smooth experience for our users.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
The Omnisend customer service team, represented by Baarath and Eduarda, provided excellent assistance. They promptly addressed my issues and found a solution in a timely manner. I'm very satisfied with their service.
Hello there,
Thank you for your review! We're delighted to hear that Baarath and Eduarda from our customer service team were able to provide you with excellent assistance and promptly resolve your issues. Your satisfaction is our priority, and we're pleased to have met your expectations.
If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help!
Very useful and powerful tool. Support is fantastic. Maria was able to guide me through the issue with domain setup and resolve it.
Hello there,
Thank you for your review! We're pleased to hear that you find Omnisend to be a useful and powerful tool, and that you had a fantastic support experience. It's great to know that Maria was able to effectively guide you through your domain setup issue and resolve it.
We're here to continue providing excellent support whenever you need it, so don't hesitate to reach out if you have any more questions or require further assistance. Thank you for choosing Omnisend!
5/5 stars
Excellent Support and User-Friendly Platform
I recently reached out to Omnisend's support team for help with modifying our sign-up form, and I'm thoroughly impressed with their service. The support representative, Baarath, was incredibly helpful and responsive. They provided a clear, detailed Loom video that perfectly addressed our issue of adding an optional phone number field to our form.
What stood out:
1. Quick response time
2. Clear and concise communication
3. Practical solution (Loom video) that solved our problem immediately
4. Follow-up to ensure all our questions were answered
Omnisend not only offers a powerful email marketing platform but also backs it up with top-notch customer support. The platform itself is intuitive and feature-rich, making it easy for us to create and manage our email campaigns.
I highly recommend Omnisend for anyone looking for a reliable email marketing solution with excellent customer support. Thank you, Baarath and the Omnisend team, for your outstanding service!
Hello there,
Thank you so much for your detailed review and the 5/5 rating! We're thrilled to hear about your positive experience with Baarath and our support team. It's wonderful to know that the video tutorial was helpful and that our response times and communication met your expectations. We're committed to providing an intuitive and powerful platform, and it's great to hear that you find it effective for your email marketing needs.
We appreciate your recommendation and are here to continue supporting you in any way we can. Thank you for choosing Omnisend!
What a pleasure to meet Chaymae and ask her for help. She really helped me a lot and I learned some new stuff. Thank you so much
It’s awesome to hear Chaymae not only helped but also added to your knowledge! That’s the kind of support we’re all about. 😊
Eduarda thank you so much! Great customer service! Fast reply, helpful, amazing. We sorted everything out very quickly! Very satisfied!
Hello there,
Thank you for your review! We're delighted to hear that Eduarda provided you with great customer service, offering fast and helpful assistance that quickly resolved your issues. Your satisfaction is very important to us, and we're thrilled to have met your expectations.
If you need any more help or have further questions in the future, please don't hesitate to reach out. We're here to continue providing excellent support!
Baarath was quick to help and so nice! Thank you for fast reply :)
Thanks for the great review! We’re thrilled to hear Baarath was quick and friendly. If speed were a superpower, Baarath would definitely be our superhero of the day! 🚀 Thanks for the kind words, and if you ever need more help, just give us a shout!
Maria is so helpful and a quick responder! Best Email Marketing third-party app on the market.
Thanks for the awesome review! Maria is a rock star, and we’re convinced she’s got a secret coffee supply keeping her on her toes! ☕️ Glad to have you with us!
The customer service is fantastic and I have a free plan! Mariia was very kind and efficient. Thanks again Mariia.
Hello there,
Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service, and we're glad Mariia could assist you efficiently.
If you need any more help, don't hesitate to reach out!