Reviews (6,031)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

August 4, 2018

Just started using this. so far it's looking good!

Nuvelon
United States
Almost 4 years using the app
April 17, 2023

A huge thank you to Salma who went above and beyond to help us with a very unique request, awesome customer service!

Smudj Clothing
South Africa
Almost 4 years using the app
November 30, 2018

SUPER EASY TO USE!! MUCH BETTER THEN BEFORE. HIGHLY RECOMMEND!!!!!!...............................................................................................

PLASTIC STERILIZATION TRAYS STORE
United States
Almost 4 years using the app
March 20, 2020

I've only sent one email so far, but I love how easy it is to use & how flexible the templates are! I think it will be a very valuable asset to my shopify

Twinnks
United States
Almost 4 years using the app
May 5, 2018

Very Easy to Navigate and understand!

Dastiche Apparel
United States
Almost 4 years using the app
July 27, 2022

Liberty Maniacs uses Omnisend. We've been in business for over 20 years and to say we have a quirky way of marketing is like saying Joe Biden is a little flighty or Trump has a slightly inflated ego. Weird downright weird. But Omnisend gives us the flexibility and simplicity to communicate with customers, and sometimes more importantly not bug the folks that don't appreciate getting tapped on the shoulder 15 times a day asking if they'd like to check out their sweet new t-shirt. There's SMS, push, and all sorts of automated funnels which are really important for helping customers navigate stores like ours which have an obnoxious amount of items. Pricing is fair. Let's face it, it costs money to make these things work and in the tricked-out email marketing game, there are only a few really at this level. Customization is just updated. Geared to really help folks that didn't go to graphic design school - which is pretty much everyone. But it's also great for artists like us who want to customer out things and maximize the weird. It does that too. Support is good as well. I actually just got off with a rep. She was delightful and even laughed at my jokes which is a kindness often too much to ask. They have a chat, and other methods if it's a more hands-on issue. All in all, it works for us. Email marketing for small businesses and solo acts can be pure misery. Totally get that. That's why we at least try and use a platform that accommodates us being us, and makes it as easy as possible. Good luck with your decision! And business! You got this.

Liberty Maniacs
United States
Almost 4 years using the app
Omnisend replied August 2, 2022

Hello there and thank you for taking the time to leave a review!

It has simply made our day! We are stoked to hear that Omnisend gives you the freedom to do marketing your way.
We got you, too!

November 27, 2019

Within 20 minutes I had connected Omnisend to my store and wrote a very professional looking Newsletter using several of the images and information from shopify store itself. A+ for making it effortless.

Pharmvista
United States
Almost 4 years using the app
March 31, 2023

Really good customer service with quick response and helpful too. I would recommend their tools to help with email.

Masters of Mayfair
United Kingdom
Almost 4 years using the app
May 9, 2023

Satisfied with the customer service of omnisend, the advisor Salma, answered my question in an excellent time and gave solutions to all my doubts, thank you

Puro Estado Fisico
Colombia
Almost 4 years using the app
February 26, 2020

This app works great, very user friendly.
highly recommend! The editing functions are great and simple to use!

Fingaz
United States
Almost 4 years using the app