Reviews (6,024)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

May 11, 2018

Awesome! Great app. Use it all the time.

Omigod Dibs
United States
Over 3 years using the app
May 22, 2018

It was way easier to switch away from MailChimp than I expected! OmniSend automatically pulled in all the records in my mailing list from both MailChimp and Shopify. Recreating my email campaigns didn't take too long and I like how they lay out their workflows - far easier to visualize than before. The only thing I haven't been able to do is automate sending emails to repeat customers based on how many times they've purchased so I can reward loyal, repeat customers. I think OmniSend will work great for my needs.

Lidocaine For Less
United States
Over 3 years using the app
October 4, 2022

The online app world is crowded and it is challenging to find a solution that fits all your needs - however, the Point of Difference I ALWAYS look for is the support that is offered and Omnisend have been outstanding in that regard. To Kristina and all the other support crew - hats off and thank you!

Russell Pitman
Australia
Over 3 years using the app
Omnisend replied October 7, 2022

Ahoy there!

Thanks for sharing the feedback!

Our Support Team's first objective is to provide the finest possible assistance to all of our clients at every step of the journey, and we're delighted to hear you enjoyed the experience! Please contact us as soon as you have a question - our Customer Support team will be happy to assist you!

Stay awesome and have an amazing day!

October 5, 2022

Super useful app with great customer support. I was running into a problem adding our custom domain email and Bassma, Baarath and Stefan from support were all really nice and helpful and were able to get everything sorted out. Creates beautiful emails and makes something with the potential to be extremely complicated very intuitive as well as effective.

Alewine Pottery
United States
Over 3 years using the app
August 24, 2022

Baarath was super helpful and quick! I am grateful for his time and assistance in figuring out the issue with my account

Mon Coeur
United States
Over 3 years using the app
January 20, 2021

I've been using Omnisend for a couple of months now and I honestly love it so far. Took a while to get used to the interface, but once I got the hang of it, it's a breeze. Also, another huge plus is their fantastic customer support. I can always get my questions answered in a very timely manner.

Sud Scrub
United States
Over 3 years using the app
May 15, 2020

I installed to test out the 14-day free trial and once the trial ran out, they extended the trial to me for another 2 weeks. Honestly, this automation forms that Omnisend sets up for you is pretty straight forward and easy to use. Way better than other email marketing apps out there in my opinion.

Rokka & Rolla
United States
Over 3 years using the app
June 21, 2017

Great app that links to your shopify store. Makes it easy to create campaigns, schedule them, and automatic emails when people visit the site. Overall great app!

Sukhino Designs
United States
Over 3 years using the app
October 30, 2023

I was personally helped by Matija and he solved my problem in less than a minute. The fastest and best service I've had from an app.

Pinguino Underwear
Greece
Over 3 years using the app
December 21, 2022

A really big thank you to our Customer Success Manager Gediminas who has been an incredible support to us this year, and whose recommendations have lead to us achieving fantastic results.
The tool itself is really easy to us and understand with useful templates and explanations to build out campaigns, automations and audiences. I highly recommend Omnisend!

Aussie Pharma Direct
Australia
Over 3 years using the app
Omnisend replied December 21, 2022

Thank you for the positive feedback! I’m delighted to work with you and look forward to providing you with even more value in 2023!

- Gediminas, CSM at Omnisend.