Reviews (6,024)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

June 9, 2022

Great and fast help from the support team, especially Daryna. Great app in general. Highly recommend.

Whelehans Wines
Ireland
About 2 years using the app
February 8, 2023

Omnisend's customers service is always superb. Appreciate their quick response and they're very helpful.

La Petite Wardrobe
United Kingdom
About 2 years using the app
October 14, 2022

Great app and great support (especially @Yulia).
Would like to see more designs and graphics content though.

Zero Waste Co
Australia
About 2 years using the app
June 6, 2022

Have been using Omnisend as our email marketing platform for about a year...switched from MailChimp. Omnisend's software has been easy to use and their Customer service is excellent! They are pretty quick answering any questions we've has so far. So far, so good!

The Jerky Hut online
United States
About 2 years using the app
October 25, 2014

Very easy to use app! I can create great emails for my subscribers in a very short time and I love that I can track it's progress by seeing how many people have opened it! Recommended.

ImagiDo!
United Kingdom
About 2 years using the app
April 2, 2022

Today I came with a lot of questions:) but Yuliia was very friendly and had a great knowledge so really earned the five stars

Lifters Wear
Germany
About 2 years using the app
July 9, 2022

Great app. Very helpful and supportive for any question and need. Really recommend !! Nikola Champion !!

Eladan collection
Israel
About 2 years using the app
April 1, 2022

Daryna from customer service showed me excellent service. So far, I have only had good experiences with Omnisend customer service.

Njordec
Denmark
About 2 years using the app
September 21, 2022

Customer service and the platform are great! I would recommend to others as I investigated in depthly other competitors and am happiest with Omnisend.

solscience®
United States
About 2 years using the app
July 10, 2023

I have been using Omnisend for a couple of years now. It was a mistake not to leave a review earlier because I am extremely satisfied with this app. It is really easy to use, and now they have a new feature to clean up bad emails. The customer service at Omnisend is the best. I have never encountered any issues, and Baarath always responds promptly to my inquiries or provides clear instructions when I come across any problems. All I can say is that I highly recommend this app for campaigns, emails, capturing emails, and more.

Origin Colombia
Canada
About 2 years using the app