Omnisend Email Marketing & SMS

We are updating our previous review.

It is definitively a great app!

However, after using it for some time, we have found an area, which we consider very important, that needs to be improved.

We are talking about the subscribe and unsubscribe functionalities.

When using double opt-in (highly recommended) for subscriptions, both the email and the landing page can't be customized, except for the texts. This means that the logo is not included and the color of the button can't be changed, etc. So each time a new customer subscribes to our page, they will not see the logo nor our preferred brand colors in both the email and landing page, which should bring trust specially for new customers.

The same thing happens with the unsubscribe landing page.

I don't understand why something so important is not a priority for Omnisend!

It is certainly hard to attract new customers, and we must offer them through a trustful experience.

I hope that Omnisend consider improving this area of their app as soon as possible.

I've been using Omnisend for a couple of months now and I honestly love it so far. Took a while to get used to the interface, but once I got the hang of it, it's a breeze. Also, another huge plus is their fantastic customer support. I can always get my questions answered in a very timely manner.

I installed to test out the 14-day free trial and once the trial ran out, they extended the trial to me for another 2 weeks. Honestly, this automation forms that Omnisend sets up for you is pretty straight forward and easy to use. Way better than other email marketing apps out there in my opinion.

Software that works!! What a nice experience.

I always liked omnisend due to the easy interface, but their prices have gone up and the analytics are lacking compared to other platforms. However, their customer service is faaaar superior than their biggest competitors and it's very very hard to leave a service that is so willing to help you with the smallest issues.

Great app that links to your shopify store. Makes it easy to create campaigns, schedule them, and automatic emails when people visit the site. Overall great app!

I was personally helped by Matija and he solved my problem in less than a minute. The fastest and best service I've had from an app.

Increasing their price repetitively!!!!
Customer service have changed and aren't willing to help.
I also had a lifetime coupon they are not willing to honor and doubled their price.
Klayvio is giving me a much better offer, and I'm going to move there.
I also noticed every major company is working with Klavyio because it's way more
robust than Omnisend.

A really big thank you to our Customer Success Manager Gediminas who has been an incredible support to us this year, and whose recommendations have lead to us achieving fantastic results.
The tool itself is really easy to us and understand with useful templates and explanations to build out campaigns, automations and audiences. I highly recommend Omnisend!

Love the app! Highly recommended!