Reviews (5,999)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan, ideal for new businesses aiming to cut initial costs. It integrates smoothly with Shopify, enhancing customer engagement and facilitating repeat business. Features like email automation, customizable templates, and audience segmentation are highly valued. The app also offers tools like pop-up email sign-ups. Merchants commend the responsive customer support and the platform's speed and efficiency.

August 23, 2024

Great assistance from Maria via the online chat. She answered my question and directed me to an online article where I could learn more the Product Picker Tools.

Happy with the online chat service.

Liza Clifford Professional Bra Fitting Studio
South Africa
4 months using the app
Omnisend replied August 26, 2024

Hello there,

Thank you for your review! We're delighted to hear that Maria provided you with great assistance through our online chat service and that she could direct you to further resources. We're glad you're happy with the service and hope you find the Product Picker Tools useful.

If you have any more questions or need further help, don't hesitate to reach out. We're here to support you!

September 22, 2024

I got the best support from Saleh which was really. problem I was trying to solve for hours worked in a minute he's the best

Mein Shop
Germany
About 1 month using the app
Omnisend replied September 24, 2024

Thank you so much for your kind words! We’re thrilled to hear that Saleh was able to help you solve your problem so quickly. He truly is the best! We might need to consider cloning him hehheh 😁

September 10, 2024

Baarath was quick to help and so nice! Thank you for fast reply :)

Monipa
Lithuania
About 1 year using the app
Omnisend replied September 16, 2024

Thanks for the great review! We’re thrilled to hear Baarath was quick and friendly. If speed were a superpower, Baarath would definitely be our superhero of the day! 🚀 Thanks for the kind words, and if you ever need more help, just give us a shout!

November 22, 2024

Dilara helped fast and polite

Wigs Ldn
United Kingdom
Over 4 years using the app
Omnisend replied November 25, 2024

Thank you for the kind words! We’re thrilled to hear that Dilara’s speedy and polite assistance made your day a little easier. We’ll make sure to pass this along—compliments like yours are what keep us all smiling! 😊

August 1, 2024

Works great, much better than mailchimp. Pricing and features set them above anyone else. On top of that thier customer support is top notch, Kayque was super helpful helping me with a DNS update issue.

Flying Apple Vintage
United States
Over 1 year using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for your review! We're delighted to hear that you find our platform superior to others in terms of pricing, features, and especially customer support. It's great to know that Kayque was able to assist you effectively with your DNS update issue. We're committed to providing top-notch service and support to ensure your continued success.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

Edited November 6, 2024

Thank you for your platform, and Thank you to Mariia for helping me out with my questions <3

House of Arti
South Africa
About 1 month using the app
Omnisend replied November 4, 2024

Wow, a perfect 5-star rating! 🎉 Even without words, it’s music to our ears. Thank you so much for making our day shine a little brighter!

October 19, 2024

Sanya was incredibly helpful today! She responded quickly and explained everything I needed to set up my automation. She was patient and professional. I thank her for her kindness and support.

DetoPure
France
11 days using the app
Omnisend replied October 21, 2024

Thank you so much for sharing your experience! It sounds like Sanya has a talent for making things clear and easy, automation setup can feel like a breeze with the right guide! 😊 If you need anything else, don’t hesitate to reach out. We’re always here to help!

October 13, 2024

So far I have found it very easy to use and the automations are so well set up that its basically all done for you.

Tilba Tallow
Australia
3 days using the app
Omnisend replied October 15, 2024

Thank you for sharing your experience! 🌟 We’re glad to hear that Omnisend’s ease of use and automations are making your email marketing a breeze. It’s awesome to know things are running smoothly for you—just the way it should be! If you ever need assistance or have questions, we’re always here to help.

August 7, 2024

Amazing service support! We had a problem with the domain verification and Sıla was super helpful and solved it for us in a second ♥️ best email marketing provider ever!

mishmish swimwear
Italy
Over 4 years using the app
Omnisend replied August 12, 2024

Hello there,

Thank you for sharing your experience! We're delighted to hear that Sıla was able to help you quickly with your domain verification.

We're proud to be your email marketing provider and are always here to support you. 😊

September 29, 2024

the best for email marketing, best customer service !

Kalmari
Italy
4 months using the app
Omnisend replied October 2, 2024

Wow, thank you for the kind words! 🎉 We love being your go-to for email marketing, and our customer service team is doing a happy dance right now! 💃 If you ever need anything, we’re always here to help!