Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

November 12, 2024

Omnisend had been recommended to me as an easy to use alternative to other email marketing platforms, and I've been finding it excellent for my needs so far. I love how easy it is to build your emails with simple templates, and an easy to use drag and drop interface.
Great customer service too - I needed help connecting my domain to my sender email which I was finding quite confusing, but the advisor Mariia helped me step by step.
Would highly recommend.

TheInkyDeer
United Kingdom
About 22 hours using the app
Omnisend replied November 14, 2024

Thank you for the fantastic review! We’re thrilled to hear that Omnisend is meeting your needs and that Mariia was able to guide you through the domain setup—she’s got some serious problem-solving skills! Don’t hesitate to reach out whenever you need more help. We’re always here for you!

December 3, 2024

Easy to set up and use

Origenere
United States
Over 1 year using the app
Omnisend replied December 5, 2024

Thank you for the great feedback! We’re thrilled to hear you found Omnisend easy to set up and use—making your life simpler with email & SMS marketing that’s so good, it’s boring 🥱 is exactly what we aim for!

October 5, 2024

Maria is so helpful and a quick responder! Best Email Marketing third-party app on the market.

Ranahan Brand
United States
15 days using the app
Omnisend replied October 7, 2024

Thanks for the awesome review! Maria is a rock star, and we’re convinced she’s got a secret coffee supply keeping her on her toes! ☕️ Glad to have you with us!

August 21, 2024

awesome and quick help, Didem was very competent and helpful. I looked for a solution for long time which he solved in one mail. Great service!

Ciuciu Art
Austria
Almost 3 years using the app
Omnisend replied August 26, 2024

Hello there,

Thank you for your review! We're delighted to hear that Didem provided quick and competent assistance, solving your issue efficiently. We're glad to have been able to provide you with great service.

If you need any more help in the future, just let us know—we're here for you!

September 24, 2024

Was having some issues with my forms and Sanya saved my day! Thanks for the awesome help! You rock!

Paisley Finds
United States
4 months using the app
Omnisend replied September 26, 2024

Thank you so much for your kind words! Sanya can’t reply herself right now because she’s too busy doing a happy dance! 💃 So, on her behalf, we want to say thank you, we’re thrilled she could help save the day. If you need anything else, we’ve got your back!

July 31, 2024

Mathias truly made my day. He was super knowledgeable, kind, helpful and quick to reply to any questions i had. 5 stars! Omnisend is a great platform and integrates seamlessly with many other platforms. Great, intuitive, simple and easy to use and one can send any type of email they wish for

MR2 Heaven
United States
Almost 7 years using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for your glowing review! We're thrilled to hear about your positive experience with Mathias and how he was able to effectively assist you with your questions. It's great to know that you find Omnisend to be a great platform with seamless integrations and an intuitive, easy-to-use interface. Your 5-star rating and feedback are much appreciated!

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction with Omnisend!

November 22, 2024

Dilara helped fast and polite

Wigs Ldn
United Kingdom
Over 4 years using the app
Omnisend replied November 25, 2024

Thank you for the kind words! We’re thrilled to hear that Dilara’s speedy and polite assistance made your day a little easier. We’ll make sure to pass this along—compliments like yours are what keep us all smiling! 😊

August 22, 2024

Dilara was extremely helpful with assisting me with understanding automations + form features. Not only was Dilara super kind and patient but she took the time to listen to what I needed help with and solved the problem the first time around. Step by step easy video response. straight forward. Customer service was serving. Looking much more forward to using ominsend to maximize and set up a solid framework for my business back end.

Thank you Kindly. Dilara

THESHIRTROOM
United States
3 months using the app
Omnisend replied August 26, 2024

Hello there,

Thank you for your thoughtful review! We’re so pleased to hear about your positive experience with Dilara and how she effectively assisted you with understanding automations and form features. It's great that her kindness, patience, and clear video response helped you feel more confident about using Omnisend to enhance your business operations.

We look forward to continuing to support your journey towards setting up a solid framework for your business. Thank you for choosing Omnisend!

September 11, 2024

Maria was very helpful. We love the Omnisend app and we've had a great experience with the support when needed.

Print Pony™
United States
11 months using the app
Omnisend replied September 16, 2024

Thank you for the fantastic review! We're delighted to hear that Maria was able to help and that you're enjoying the Omnisend app. If we had a fan club, you'd definitely be the president! 😄 We're always here to support you whenever you need us.

September 26, 2024

Thank you for Mathías' fast and efficient service. He helped me solve the problem I was facing quickly.

Radiant Rayon
Canada
5 months using the app
Omnisend replied September 30, 2024

Well, Mathias is starting to get a big head now! 😂 Thank you for making his day, and ours too! We’re so glad he could help you out quickly. If you need anything else, we’re here to assist!