Reviews (2,845)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly design and effective email marketing and SMS campaigns. They appreciate the ease of use, automation tools, segmentation, and integration with e-commerce platforms, which enhance engagement and conversion rates. The competitive pricing offers good value, and the responsive customer support is frequently praised for assisting with technical and strategic issues. The reliability and impact on sales make it a favored choice for marketing solutions.
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I think it's a great app with lots of functions. For that and pleasant customer service via chat i would give a higher score (5 stars). However Omnisend is highly complex and I feel that live support such as phone and better still screen sharing would be very helpful indeed to get the best out of it. I have been chatting with support today and the guy I was taking to - Baka - has been super helpful and we have managed to resolve the initial issue. I am now waiting for some more information on another task. When I started my Omnisend account I had to employ the services of a third party expert. He was based in Australia and I am in the UK. It would be far more useful if this kind of support was in house and I would be able to get far more out of a system that I am paying a lot to use and barely scratching the surface with. I am a small business owner and as such i cannot invest days of time becoming an expert in the platform via academies and you tube videos. Every bit of software we use is complex and the best customer services are those that can literally walk you through exactly what needs to be done to complete a task.
Hi there,
Thank you for sharing your feedback with us. We’re happy to hear you find our app feature-rich and that you’ve had a positive experience with our chat support—especially with Baka, who helped resolve your initial issue.
We understand your desire for more in-depth, real-time assistance, such as phone or screen-sharing support, to fully leverage the platform’s capabilities. While we currently focus on live chat and email assistance, we’re continuously evaluating ways to enhance our support channels.
A senior representative will be reaching out to you to discuss any remaining tasks and provide further guidance. In the meantime, please don’t hesitate to let us know if there’s anything else we can help you with.
We appreciate your input and are committed to improving your experience with Omnisend.
OmniSend has been very helpful during the set-up process and the app itself is very user friendly.
A setup process that doesn’t make you want to pull your hair out? Sounds like a win! 🎉 We’re so happy Omnisend has been easy to use and helpful from the start. Thanks for sharing your experience!
Saleh (service support) helped me really quick, he understood my situation and came with a good solution. Like to app!
Saleh, coming in clutch with quick thinking and a great solution! 🚀 We love hearing that he made your experience smooth and stress-free. Thanks for the awesome feedback — so glad you're enjoying the app!
Everything you need to successfully run your business through shopify!
Everything you need? We’ll take that as high praise! 🙌 Thanks for the shoutout — we’re thrilled to be part of your Shopify toolkit.
I find Omnisend incredibly easy to use for managing my email list, and I couldn’t be happier with their service! Recently I had an issue, and their support team was absolutely amazing. They responded immediately, asked all the right questions, explained what would happen next, kept me updated on the progress, and resolved the issue efficiently. All of this was done in such a pleasant and friendly manner, which made the whole experience stress-free. I’m so glad to be with Omnisend – highly recommend!
Effortless emails, speedy support, and stress-free problem-solving? That’s the dream we aim to deliver! We’re so happy you’re enjoying the ride with us — thank you for making our day with your kind words!
This is what I call customer service at its best, EXCELLENT Support via chat app with Didem. She helped me solve a problem with ease. She explained and guided me through the whole process in no time.
This is exactly what we strive for — helpful, clear, and speedy support! Didem will be so happy to hear she made a difference. Thanks for sharing your experience — we truly appreciate it!
Kosta and Ally are rock stars!!! Thank you for your help and support on this Omnisend journey.
We LOVE hearing this — Kosta and Ally are definitely stars in our book too! 🌟 Thanks so much for your kind words. We’re thrilled they’ve been able to
help and support you every step of the way. We’ll make sure they see this — it’ll make their day!
I migrated from another email marketing platform to omnisend and I couldn't be happier! Omninsend has a very fair price for the features that offer. Besides, the customer service is amazing - I had contact with Mariia and she was super approachable and kind explaining everything in detail and with print screens so I understand what she means. 5 stars and super recommended!
Now that's the kind of migration story we love to hear! 🚀 We're thrilled that Omnisend is hitting the sweet spot for both features and pricing. And huge shoutout to Mariia for making the transition smooth. Thanks for the glowing review—5 stars right back at you! ⭐⭐⭐⭐⭐
It's very easy to use, and there are plenty of step by step instructions on how to do things. I love how everything is integrated with Shopify and the set up or syncing with your shop is done automatically.
When setup just works without the hassle — that’s what we call a win! 🎯 We’re so glad Omnisend is making your Shopify integration a breeze. Thanks for the kind words!
I received quick and easy-to-follow directions to verify my domain. Mathías was a savior!
Domain verified, stress minimized! ✅ We love hearing that he made the process easy and quick. Thanks for sharing your experience!