Reviews (6,024)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

February 8, 2023

The best Email Service Provider I use. This app is User Friendly, affordable and have 24/7 customer support. Everything I need right now is here and luckily they're keeping up with the latest trends and upgrading giving me the best experience working with them.

Rossie Lyn
Philippines
Almost 2 years using the app
June 23, 2022

I've been using Omnisend for over a year now and have had no issues whatsoever, especially with the great support team including Baarath who helped with a domain key issue. The dashboard is great and automations have made tens of thousands even when left on for the past year. Very easy to use and would happily recommend to any e-commerce store.

The Ring Shop
United Kingdom
Almost 2 years using the app
July 17, 2014

Fantastic! Up and running with first email ready to go in an hour. Very easy and intuitive.

DR Physique Limited
United Kingdom
Almost 2 years using the app
March 20, 2023

I am so happy to have found Omnisend. Their customer service is outstanding. The deliverability of my emails is better with Omnisend and is so easy to use!

MacondoForever
United States
Almost 2 years using the app
February 23, 2023

Spoke to Olesia and she responded straight away answering all questions immediately and with ease!
Was very helpful!

El Monte Apparel
Australia
Almost 2 years using the app
November 8, 2022

Tiana was absolutely helpful and knowledgeable. Solved an issue we were having in minutes. Thank you Tiana, much appreciated.

OMIERA LABS
United States
Almost 2 years using the app
June 29, 2022

Omnisend is a great email marketing service. Olesia was super helpful in providing support when we needed it and working through our issue with us.

Barrie House
United States
Almost 2 years using the app
June 22, 2022

Very satisfied with the app as well as support received from Daryna. Thank you! Omnisend offers a lot of automation and great email marketing functions and options.

All About That Wine
South Africa
Almost 2 years using the app
March 20, 2023

Th costumer service is very helpful and fast in the answer, thanks to Karine I was able to fix what I need! Thank you again!

Leo_illustration
Italy
Almost 2 years using the app
November 27, 2023

Have been using Omnisend for the past 2 years.
The tool delivers on the promise; and has been great for us so far.
Customer support is fast and correct (Melanie in our case) , a pleasure to work with.
Can highly recommend.

Remescar Nederland
Belgium
Almost 2 years using the app