Reviews (6,024)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.
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Really simple and effective. This is an excellent tool for email marketing.
Fair price and nice service. The product has updated much this year and I am getting more satisfied with it. Also, quick response.
Love this app! Have used it several times in the past, ended my subscription because I thought Shopify would be better. I was wrong! So happy to be back! Love the templates and the customer service is super helpful and fast!
Support team went above and beyond the call of duty. They were professional + extremely helpful!!!!!
Kamilla found a very simple solution to ensure that I had the correct settings in my shoplifty store to fix a non firing form. Great service
I like how the support team does their best to answer questions. Bassma & Baarath were a great help. Keep it up with the customer service!
Very happy with my start with Omnisend. My store "thepumpstudio.com" is my first ecommerce project, and it was easy to install the Omnisend solution. The platform is easy to handle and the features are great! A very pro and effective tool, I recommend for ecommerce, really suitable for beginners.
excellent apps for handling marketing emails! Will definitely continue using and subscribe their plans!
Top Newsletter Tool in Zusammenarbeit mit Shopify. Habe viele getestet und bin zu dem Entschluss gekommen, dass dies das Beste ist!
Their automations don't work, and customer support is awful. I sent them a screenshot of their own app (the flow creation section), clear and precise and they said it's not part of their app but a screenshot of Shopify. After sending them the link they admitted it was their app. The customer support haven't even used the app themselves obviously.
Deleted and Installed the app twice, and tested a simple abandoned cart recovery automation multiple times and it doesn't work. Customer support is little to no help. Only a waste of time.
Their email editor is also broken. You have to refresh it every minute because it stops responding and gets stuck. Wasting lots of hours when making an automation flow.
We are moving to a better marketing app. Think twice before spending hours creating automations and flows that won't work.
Hello there!
Thank you for sharing your experience. We sincerely apologize for the inconvenience you've encountered with our platform and customer support.
At Omnisend, we are actively working to address any issues our customers raise, and your case is no exception! Your feedback is invaluable, and we're committed to enhancing our services.
To address your concerns directly, our support representative has reached out to you. We appreciate your patience and the opportunity to assist you in resolving these matters.