Reviews (6,031)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

November 4, 2016

I have gone through a few of these types of apps on shopify. Soundest has proven itself to be the best with so many different options for my business. From cart-recovery emails, pop-ups, welcome emails, etc. Soundest pretty much does the work for us! Download it. You won't be disappointed.

Packed Kits
United States
Over 3 years using the app
October 11, 2023

Omnisend replies promptly and consistently, and I've had excellent assistance from Sila. She is incredibly accommodating and helpful, making my experience smooth and enjoyable. Keep up the outstanding work.

Luzerne Singapore
Singapore
Over 3 years using the app
Edited November 29, 2020

I use the omnisend app for my purchase confirmation emails and abandon cart automation emails. This app is very user friendly. It guides you on what to do next. I recommend you get this app for your Shopify store.

jerispetpampering.com
United States
Over 3 years using the app
October 25, 2023

We've been using Omnisend emails for years and they are so easy to customize. Love the drag and drop! We've just started to use more marketing tools- such as automation and forms- and have found all of the help information very easy to follow. I love that Onmisend has 24/7 chat support, too. Maria was especially helpful and patient with helping me learn new tricks and giving me links to relevant information. Thank you!

Dinner Dispatch
United States
Over 3 years using the app
January 16, 2024

great. very helpful.

E-LITCHI Hair
Hong Kong SAR
Over 3 years using the app
November 24, 2022

Omnisend is a great little ESP for Shopify. Omnisend consistently upgrades their user experiences and provides timely support.

Vigilance Elite
United States
Over 3 years using the app
September 16, 2022

Hjælpen er nær og hurtig når man sidder med et presserende spørgsmål. Olesia hjalp lynhurtigt og gav indblik i nogle nye apps der kunne løse det forestående problem.

Art by Me
Denmark
Over 3 years using the app
October 26, 2022

Great service from Luiz today. He was really helpful and knowledgable and gave me answers to my various questions. Thank you

Wingfield Digby
United Kingdom
Over 3 years using the app
August 15, 2021

I just started with this app, and twice had to contact customer service and they've responded super quick and fixed everything immediately for me. Feel very supported in what is a huge app with a lot of setting up to do.

Lamour Artisans
Australia
Over 3 years using the app
Omnisend replied September 7, 2021

Thank you for taking the time to share your experiences so far and highlight our Customer Service Team. We hope to continue supporting you throughout your journey.

July 26, 2017

Makes emails a cinch! Most user friendly app I have found! Thank you!

Be Girl Clothing
United States
Over 3 years using the app