Reviews (6,032)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

January 20, 2021

I've been using Omnisend for a couple of months now and I honestly love it so far. Took a while to get used to the interface, but once I got the hang of it, it's a breeze. Also, another huge plus is their fantastic customer support. I can always get my questions answered in a very timely manner.

Sud Scrub
United States
Over 3 years using the app
May 15, 2020

I installed to test out the 14-day free trial and once the trial ran out, they extended the trial to me for another 2 weeks. Honestly, this automation forms that Omnisend sets up for you is pretty straight forward and easy to use. Way better than other email marketing apps out there in my opinion.

Rokka & Rolla
United States
Over 3 years using the app
Edited June 11, 2016

Software that works!! What a nice experience.

Auto Accessories Now Shopify Com
United States
Over 3 years using the app
June 21, 2017

Great app that links to your shopify store. Makes it easy to create campaigns, schedule them, and automatic emails when people visit the site. Overall great app!

Sukhino Designs
United States
Over 3 years using the app
December 21, 2022

A really big thank you to our Customer Success Manager Gediminas who has been an incredible support to us this year, and whose recommendations have lead to us achieving fantastic results.
The tool itself is really easy to us and understand with useful templates and explanations to build out campaigns, automations and audiences. I highly recommend Omnisend!

Aussie Pharma Direct
Australia
Over 3 years using the app
Omnisend replied December 21, 2022

Thank you for the positive feedback! I’m delighted to work with you and look forward to providing you with even more value in 2023!

- Gediminas, CSM at Omnisend.

October 30, 2023

I was personally helped by Matija and he solved my problem in less than a minute. The fastest and best service I've had from an app.

Pinguino Underwear
Greece
Over 3 years using the app
September 23, 2016

Love the app! Highly recommended!

Sariskiz
United States
Over 3 years using the app
February 22, 2023

We have been using this service for a while and have had nothing but great service from the team! Salma has been extremely helpful in assisting me with managing our SMS account and answering any concerns I had. Thank you Salma, we greatly appreciate you!

Jenny from Azio Corporation

AZIO Corporation
United States
Over 3 years using the app
August 2, 2022

We've used a few apps and this 1 is definitely the most user-friendly and the workflows that we set up has pushed our abandoned cart recovery rate up with 11%. Support from Nikola was also quick, friendly and very helpful.

LIFT FIT
South Africa
Over 3 years using the app
April 18, 2023

I have been using this app for a few year now and very happy with it. Salma today helped me and she was very good

Wildhunter.ie
Ireland
Over 3 years using the app