Reviews (6,024)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

June 29, 2022

Omnisend is a WONDERFUL email marketing app with several tools to up your marketing game! Super easy to view analytics, create templates, and create the BEST emails for customers. They also have several useful guide videos that cover any topic you need help on. Today I needed assistance and I luckily was guided to Kristina who gave me amazing assistance. She was super kind and was very quick with responding and assisting me. I truly appreciate her help! I highly recommend this app to everyone!

BuyNebraska.com
United States
About 3 years using the app
April 26, 2023

Great support from Joy at Omnisend when wanting to create new forms. Needed the subscribers to get into an email automation flow directly after signup.

Stiksen
Sweden
About 3 years using the app
May 12, 2020

I recently selected Omnisend as my ESP and have been very pleased with the app and support! They have been responsive, informative and very nice. That is the kind of customer support we all need! Being new to email marketing, I loved the Intro videos they provide about setting up segments, automation, etc. They gave great tips! I am very happy I selected Omnisend as my ESP and look forward to learning more of the great features they offer.

Fit Frequency
United States
About 3 years using the app
November 24, 2022

Was having problem with my SMS credit and was worried about my credit going through for BF. Kristina was able to assist and resolve my problem right away understanding how important this period is for small businesses.

BVstylez
United States
About 3 years using the app
Edited May 19, 2019

[UPDATED] I switched from Mailchimp to omnisend, and WOW, best change I made in any app change I made. This app works so amazingly easy and well for me.
The price for this app is way too high, 16 dollars a month? Lets find another app.

Emilio's gadgets
Netherlands
About 3 years using the app
March 25, 2024

Thnaks for Baarath, The response is very fast and all problems are solved perfectly.

Autelpilot
China
Over 2 years using the app
Edited June 8, 2022

Great app for email marketing with drag-and-drop builder and segmentation, everything you need is there. Great customer service too1!

Boutique Flos
Canada
About 3 years using the app
August 22, 2017

I just installed it and created popups and a e-mail campaign and it all is seamless and looks gorgeous! Super excited to use this the e-mail newsletters on a regular basis. Thank you!!

Tea And Becky
United States
About 3 years using the app
Edited January 9, 2020

THE APP WORKED GREAT. WAS SUPER EASY. I DIDNT HAVE ANY TROUBLE AT ALL. I WILL BE USING THIS MUCH MORE NOW THAT I HAVE ACCESS TO IT.

RetroModerndesigns
Canada
About 3 years using the app
September 28, 2022

Baarath from Omnisend Support Team efficiently and swiftly answered my questions. grateful for the help

Judi Rosen
United States
About 3 years using the app