Reviews (6,024)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

December 22, 2022

Really like the lay out of this app and it's so easy to use. Great email templates, pop ups and automations and so easy to custom them to suit . Customer support was really great too ( thank you Luiz ) and cleared up all my queries and mis-understandings.

Bronze Age Nutrition
United Kingdom
About 3 years using the app
January 13, 2021

I've only just signed up and installed but Omnisend seems very clean, efficient & intuitive. So far, good!

Board Store Skateboard Shop
United Kingdom
About 3 years using the app
June 21, 2020

Very helpful, friendly, and quick customer service! I am pleased and I can only recommend it! Great experience!

Design Nordic
Germany
About 3 years using the app
Edited March 23, 2019

I'm still testing a lot of this app out but so far they've been really quick and helpful! I'm excited for all of the features

The Elderberry Co.
United States
About 3 years using the app
May 22, 2018

awesome customer service awesome customer service awesome customer service awesome customer service

Ithinksmart
Greece
About 3 years using the app
Edited March 6, 2019

Great service. Only had one issue in about 3 years of using them and it was dealt with very fast and efficiently by Katherine who was happy to go out of her way to help

Natural Bliss
United Kingdom
About 3 years using the app
February 2, 2024

Denis very helpful and fast - thanks!

The Lawn Pack
United Kingdom
Almost 3 years using the app
May 9, 2019

I just switched to Omnisend from MailChimp. It was very easy to integrate with my store and to migrate over my contact list. I was also pleased with the ease of creating a campaign. The finished product looked very professional and directed traffic to specific products on my store very easily. So far I like the app.

Sugar Babies Children's Boutique
United States
About 3 years using the app
November 17, 2021

Good so far, but I've only been using it for a couple of days, still just getting used to it and finding out everything it can do. Seems to be pretty user friendly though and quick and simple to use, which is awesome

The Bumwrap
Canada
About 3 years using the app
May 18, 2020

We've been setting up a few automation emails and we had a few customisation questions. The support is very fast and efficient.

ENSŌ
United Kingdom
About 3 years using the app