Reviews (2,843)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customizable email templates, and seamless Shopify integration. They highlight the drag-and-drop email builder and automation tools as key features that simplify personalized marketing efforts. The responsive customer service and competitive pricing, along with valuable educational resources, are also noted. Merchants credit the app with enhancing engagement, conversion rates, and revenue.

May 29, 2025

I'm doing the free trial. As someone who is not tech savvy, and had paid a handsome amount to get workflow done on Klaviyo, workflow on Omnisend is a piece of cake.

Earthhaloskincare
United States
About 1 year using the app
Omnisend replied June 2, 2025

That’s what we love to hear — simple, intuitive, and no costly setup needed. Thanks for testing Omnisend and trusting us to make things easier. If you ever need support along ...

June 11, 2025

We have used Omnisend for several years now & absolutely love it!! It's so user friendly, has great templates, and connects to customers directly integrated with Shopify!

Emby Goods
United States
3 months using the app
Omnisend replied June 13, 2025

We love hearing that, and we love having you with us all these years! 😊 Easy to use, smoothly connected to Shopify, and ready-to-go templates? That’s exactly what we aim to ...

April 3, 2025

They have the best support team! Sometimes I need to get things done quickly, and when I’m unsure how to set everything up properly, they’re always there for me, ready with step-by-step guides. Today, Mathias literally saved my day by helping me out. Thanks to him, my clients are happy, and so am I.

HYPEMEDS
Poland
6 months using the app
Omnisend replied April 7, 2025

Now that’s what we call coming through in the clutch! 🙌 We’re so glad our support team — and Mathias especially — could step in with exactly what you needed, right when it ...

June 12, 2025

Just moved over to Omnisend and finding it a much easier, more intuitive system with more functionality than my previous CRM, Active Campaign. Also the customer support is amazing - massive thanks to Maria helping with some finishing touches!

Wild For Dogs
United Kingdom
2 months using the app
Omnisend replied June 16, 2025

Now that’s the kind of feedback we love! 🎉 We’re thrilled you’re finding Omnisend more intuitive and full of the features you need — and Maria’s happy dance is probably still ...

March 31, 2025

Omnisend: A Game-Changer for Email Marketing
I recently started using Omnisend, and I must say, it has completely transformed the way I handle my email marketing campaigns. I am more than happy to give it a 5-star review!
User-Friendly Interface
From the moment I logged in, I was impressed by the intuitive and user-friendly interface. Even if you're not a tech wizard, Omnisend makes it easy to ...

VOCLA
United Kingdom
28 days using the app
Omnisend replied April 2, 2025

Wow — what an incredible review! 🙌 We're so glad to hear that Omnisend has made such a strong impact on your email marketing. From ease of use to automation and integration, ...

March 12, 2025

This App is easy to use & has a lot of different options.
We have used it for about 4 years with great sale results.

Total Bodyshop Supplies
New Zealand
Over 4 years using the app
Omnisend replied March 14, 2025

Four years and counting! 😊 We’re so happy Omnisend has been a key part of your marketing success. Thanks for your loyalty and for sharing your experience!

February 14, 2025

I've used them all. Omnisend is the winner...

So, I wont be that person to name drop the ones I've been through (you all know them by name), instead I will focus on why Omnisend is the one I ended up with.

Pricing? Yeah sure. They are far less expensive than a lot of their competition. Especially at scale. But that doesn't mean anything if the value provided also is degraded.

Tech? Yup, it's ...

Andy okay
Sweden
Over 4 years using the app
Omnisend replied February 18, 2025

Now this is a review that deserves a standing ovation! 👏 We’re beyond thrilled to hear that, after trying them all, Omnisend has earned the top spot on your list. Pricing and ...

March 20, 2025

This app is user-friendly and highly effective for boosting engagement.

I want to especially thank Candice for her outstanding assistance. She was knowledgeable, responsive, and made the setup process a breeze. Her support helped me maximize the platform's features. I've seen a noticeable improvement in my email campaigns.

HELLOLULU LIVING SOLUTIONS.
Hong Kong SAR
Over 1 year using the app
Omnisend replied March 21, 2025

We’re so happy to hear that Omnisend is helping boost your engagement and making your email campaigns more effective! 🚀 It’s great to know the setup process went smoothly and ...

March 4, 2025

We accidentally deleted a huge part of our email contacts, so we were beyond relieved when the Omnisend team managed to recover them. Huge thanks for that, especially also to Chaymae from customer support, who was super helpful :-)

REWORK AG
Switzerland
About 5 years using the app
Omnisend replied March 6, 2025

Accidentally deleting a huge part of your email contacts? 😱 Talk about a heart-stopping moment! We’re so relieved we could help recover them — and Chaymae will be thrilled to ...

March 25, 2025

Highly recommend Omnisend, I love the beautiful templates and the ease of use of their automation, very user friendly. i have to note that the customer service is amazing as well, Marie has helped me on numerous occasions.

Runway Riches Hair
United States
4 months using the app
Omnisend replied March 27, 2025

Beautiful templates, effortless automations, and support that shows up right when you need it? Sounds like we’re doing something right! 😄 We’re thrilled Omnisend is hitting ...