Reviews (2,860)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly design and effective email marketing and SMS campaigns. They appreciate the ease of use, automation tools, segmentation, and integration with e-commerce platforms, which enhance engagement and conversion rates. The competitive pricing offers good value, and the responsive customer support is frequently praised for assisting with technical and strategic issues. The reliability and impact on sales make it a favored choice for marketing ...

April 11, 2025

Great app and supports the business well. The support provided is amazing- quick to resolve any issues and Salma even sent screen recordings for me to complete the task needed. I'd recommend this app and anyone struggling- ask for Salma!! Thanks so much!

HNB Cosmetics
United Kingdom
Over 3 years using the app
Omnisend replied April 14, 2025

Now that’s what we call a glowing review — thank you so much! 🌟
Salma is absolutely doing a happy dance right now (and honestly, we are too). Screen recordings, fast fixes, ...

June 12, 2025

Just moved over to Omnisend and finding it a much easier, more intuitive system with more functionality than my previous CRM, Active Campaign. Also the customer support is amazing - massive thanks to Maria helping with some finishing touches!

Wild For Dogs
United Kingdom
2 months using the app
Omnisend replied June 16, 2025

Now that’s the kind of feedback we love! 🎉 We’re thrilled you’re finding Omnisend more intuitive and full of the features you need — and Maria’s happy dance is probably still ...

March 12, 2025

I’ve been using Omniset for a while now, and I have to say—it’s an absolute game-changer, especially if you don’t have a marketing background! The setup is incredibly easy, and no coding experience is needed. The email templates look sleek and professional right out of the box, making it simple to create stunning campaigns without any headaches.

One of my favorite features is how effortlessly you ...

DE NOIR
United Kingdom
Over 1 year using the app
Omnisend replied March 14, 2025

Game-changer? We’ll take it! 🚀 We’re so happy to hear that Omnisend is making email marketing easy and effective — even without a marketing or coding background!

Sleek ...

April 3, 2025

They have the best support team! Sometimes I need to get things done quickly, and when I’m unsure how to set everything up properly, they’re always there for me, ready with step-by-step guides. Today, Mathias literally saved my day by helping me out. Thanks to him, my clients are happy, and so am I.

HYPEMEDS
Poland
6 months using the app
Omnisend replied April 7, 2025

Now that’s what we call coming through in the clutch! 🙌 We’re so glad our support team — and Mathias especially — could step in with exactly what you needed, right when it ...

Edited June 28, 2025

This is a fasntastic app, their customer service is the best of the best. better than any other app. highly recommend it.

Update : all of the custome service agent are the best but Mathias is next level. he helped me solve a problem that I was trying to solve for two weeks. thanks Mathias

Flytt
United Kingdom
About 2 months using the app
Omnisend replied May 29, 2025

Wow — “best of the best”? That absolutely made our day! 🙌 We're so glad you're loving the app and that our customer service stood out from the rest. Thank you for the amazing ...

March 31, 2025

Omnisend: A Game-Changer for Email Marketing
I recently started using Omnisend, and I must say, it has completely transformed the way I handle my email marketing campaigns. I am more than happy to give it a 5-star review!
User-Friendly Interface
From the moment I logged in, I was impressed by the intuitive and user-friendly interface. Even if you're not a tech wizard, Omnisend makes it easy to ...

VOCLA
United Kingdom
28 days using the app
Omnisend replied April 2, 2025

Wow — what an incredible review! 🙌 We're so glad to hear that Omnisend has made such a strong impact on your email marketing. From ease of use to automation and integration, ...

June 3, 2025

Omnisend is a game-changer for any Shopify store. The tools are powerful yet easy to use — and the support? Incredible. If you want reliable email marketing with real human support, Omnisend is it.

Floral Essence Gifts
Barbados
3 months using the app
Omnisend replied June 6, 2025

What a review — thank you! 🙌 We love hearing that Omnisend has been a game-changer for your Shopify store. Powerful tools, easy workflows, and real human support — that’s ...

June 4, 2025

I am writing to provide feedback on my recent interaction with Maria with Omnisend regarding SMS setup and account creation. She truly surpassed my expectations by walking me through the process step-by-step and verifying everything along the way.

Maria was extremely helpful and patient throughout our interaction. Her guidance made the setup process smooth and easy to understand.

Thank you for ...

TerrorThreads
United States
About 6 years using the app
Omnisend replied June 6, 2025

Thank you so much for this thoughtful feedback! We’re thrilled to hear Maria made your SMS setup and account creation experience smooth and easy. Her patience and step-by- ...

March 12, 2025

This App is easy to use & has a lot of different options.
We have used it for about 4 years with great sale results.

Total Bodyshop Supplies
New Zealand
Over 4 years using the app
Omnisend replied March 14, 2025

Four years and counting! 😊 We’re so happy Omnisend has been a key part of your marketing success. Thanks for your loyalty and for sharing your experience!

March 20, 2025

This app is user-friendly and highly effective for boosting engagement.

I want to especially thank Candice for her outstanding assistance. She was knowledgeable, responsive, and made the setup process a breeze. Her support helped me maximize the platform's features. I've seen a noticeable improvement in my email campaigns.

HELLOLULU LIVING SOLUTIONS.
Hong Kong SAR
Over 1 year using the app
Omnisend replied March 21, 2025

We’re so happy to hear that Omnisend is helping boost your engagement and making your email campaigns more effective! 🚀 It’s great to know the setup process went smoothly and ...