Reviews (2,500)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive email and SMS marketing tools, customizable pop-ups, and upsell features. They appreciate the user-friendly interface and note significant improvements in business scaling and revenue growth. Exceptional customer support is frequently highlighted, with staff responsiveness and expertise often praised in reviews. This app is valued for its effective integration and functionality in enhancing marketing strategies.

January 5, 2022

Best customer service ever!!!! We were having problems with the pop-up not displaying. Kate resolved the problem quickly and made other recommendations. Also, she was so patient with us and did not rush us through making the changes.

Shea BODYWORKS
United States
8 months using the app
April 12, 2019

Powerful social proof app especially that is free! Truly makes my site have that feeling of excitement while building confidence in my visitors to purchase. This app even offers a gamified email popup, all the essentials you need to increase conversions! Most importantly, Proof Factor's customer support is top notch, patient, very professional and prompt.

ESSIO
United States
8 months using the app
May 29, 2022

You cant get any better than ONE! The best app ever. Super affordable and easy to use. Customer service are always there to help,

DrippingNPretty
United States
8 months using the app
November 1, 2022

Super helpful, exactly what I needed! They are whizz's at setting things up for you. I wish more companies had this type of support.

The Cheat Studio
Australia
8 months using the app
April 6, 2022

From installing to creating my first pop up it took me only a few minutes. After publising I instantly got a message from support and it was Maya. She reviewed my pop up and assisted me with small things I have missed. WHAT A FRIENDLY person! Oh my gosh sometimes you need friendlyness on the other side of the line to give you that extra boost! What an amazing team! Thanks Maya for your effort and for being so lovely!

Sweaty Bettie
South Africa
8 months using the app
May 21, 2021

The support team was awesome, they walked me through how to set up all their plugins and really took the time to make sure My store looked good. She even helped me incorporate my bran color scheme into the pop ups!

PRESSED By Ari
United States
8 months using the app
ONE replied May 22, 2021

Ariana, you are our 500th Review!!! Thanks for choosing us!

Your popup design is out of this World! We just have to finish setting up your SMS marketing flows to deliver incredible SMS text messages. Reach back out and we will get that out too!

Cheers,
Ann & Pauline

November 29, 2020

We've been using the pop up email subscription feature for some time now and we just discovered more services of theirs we want to take advantage of. We reached and they have been able to help us with ease! Lets see how it keeps going but so far we're pretty happy with the app and customer service

Uzuri Closet
United States
8 months using the app
November 20, 2021

I use this app for my text marketing. It's great! it works well with other apps too. the customer service is excellent and the designers are awesome as well.

Indigo Beauty Cosmetics
United States
8 months using the app
July 21, 2022

This is one of the best app's I have, AND offers by far the BEST customer service I have ever seen.

Myla + Co.
Australia
8 months using the app
January 12, 2022

Lots of features in one app! Looking for an app that has multiple features instead of adding multiple apps and this has been very helpful. Trish from support was really patient and helpful with my questions as well!

Hyraa SG
Singapore
8 months using the app