Reviews (2,501)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its comprehensive email and SMS marketing tools, customizable pop-ups, and upsell features. They appreciate the user-friendly interface and note significant improvements in business scaling and revenue growth. Exceptional customer support is frequently highlighted, with staff responsiveness and expertise often praised in reviews. This app is valued for its effective integration and functionality in enhancing marketing strategies.
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the application is great for beginners and more advanced, the support is responsive, friendly and has been very helpful to me
Thank you so much guys!
** UPDATE** -- reducing my review to one star because the platform keeps breaking. I've currently been blocked from sending emails for over 3 days and I can't get any resolution. All the support team can say is "we're a small team and we have no idea when we'll have any information or fix for what's going on." .... They seem to be happy to keep announcing new beta features instead of making sure core features are stable and working. Their message to me was (copy/paste) "All I can say is that our team is looking into it, hopefully we'll have an answer in a day or two, but I can't promise that." They are also apparently happy to keep charging me while their platform isn't working... but if I uninstall it, then they'll give me a refund??! Very strange business practices. I really tried to give them the benefit of the doubt as I've spent 15+ years building software and know it's hard... but at the end of the day you need better answers for why critical features aren't working and better customer support when you fail as a business.
Decent app... support was a bit over zealous on the setup with their suggestions... but the biggest issue is the system (at least for sending emails) has been down for over 24 hours at this point... my last newsletter did not get sent out... and all I'm getting from support is "we updated our system and now our engineers are working on fixing it" ... I will say, I'm a free user (how do you even upgrade?) so I guess I'm getting what I paid for. ¯\_(ツ)_/¯
*Update* All issues specific to merchant are resolved including merchant's latest reply in April. We are happy to work with merchant moving forward if they choose to return.
Dear Merchant,
Our deepest apologies for the delay. Over the past several weeks, we have been slowly upgrading our email infrastructure in preparation for the upcoming holiday season. We know that it's the busiest time of the year for our merchants, and wanted to ensure that once email volume on our system heavily scales up, that everything could flow through our system without issue.
It seems like your account somehow got caught up in some delays during the maintenance period, but please rest assured that the maintenance is now over and that our system is back and is even better than before.
Shopify billing unfortunately charges for app usage on your usual billing period with Shopify. So even though you uninstall you may see charge from prior month. Apps have zero ability to charge merchants after uninstall unless it was already pending on your invoice before uninstall.
Please let me know if there's anything that I can personally help with in regards with email sending or anything else on our platform.
Best,
Ann
I'm using this app and am extremely happy. Especially I'd like to give huge Thanks to the support team. Easy Fast and Great support. Highly recommended app. Thank you :)
Rosy was a great help. Rosy gave clear and concise when instructing me . I got the assistance I needed and more.
Very nice app with lots of features and customisation options. The support is quick and very helpful. Will continue using it and I recommend it!
i like the way that the customer service helps me out
and the app great also.. Hopefully i get more features next so i can reach more people
Great service, it tooks 5min to help me. Nice that installing of aps made "with human help". It's something new for me. Thank You very much!
Fast and easy to use! Fast and easy to use! Fast and easy to use! Fast and easy to use! Fast and easy to use! Fast and easy to use! Fast and easy to use!
I downloaded this app and was instantly happy with it! I was able to delete two other apps to replace it with just this one. It has so many options. I had a question about SMS texting and Samantha from support was very helpful. Love it!!
When I met a problem in editing, they quickly solved it for me. It is really good. The main reason is that the customer service reply is very timely and the operation is also relatively simple, but there are some places where the template could be more rich and perfect.