Reviews (2,499)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email and SMS marketing tools, including customizable pop-ups that enhance customer engagement and sales. The app is praised for its user-friendly interface and comprehensive features. Exceptional customer support, particularly from team members like Prateek, Rissa, Lou, and Jane, is frequently highlighted for responsiveness and helpfulness. Additionally, the app offers valuable educational resources and is noted for providing good value for money, accommodating various budgets.

June 26, 2020

Brilliant! The options look great, it's super easy to set up welcome sign-ups, and the customer care is fast and helpful. I would highly recommend it.

Proma Kit
United Kingdom
About 2 years using the app
August 3, 2023

I have been using this app for more than a year and it has helped scale my business and increase revenue in a variety of different ways. It's an all in one platform and the best part is that the customer service is very kind and diligent so even if it looks complicated in the beginning - since there are many different features, you will get the support to set everything up.

The Ivory White
Spain
About 2 years using the app
November 10, 2021

I needed an email subscribe pop up that wasn't just stock imagery and fonts. The team helped me fully customize my email subscribe pop up. Definitely recommend!

Marvin Ruby
United States
About 2 years using the app
November 15, 2021

I used this app in my two stores and works really well. So easy to setup and many free options are available, even more than enough for small business.
Customer support was awesome.
This is one of the best app I have ever used.
Highly recommended.

Urban Chase
New Zealand
About 2 years using the app
November 23, 2021

omg I can't stress enough how much I love this app! I was having some issues setting up my spin the wheel feature and also sending SMS messages and so I decided to reach out to their team and was met with great assistance from ROSY. She was very thorough and very dedicated. you can only dream of customer service such as these.

Shamzcloset
United States
About 2 years using the app
January 24, 2022

the one app is perfect, it's a very useful marketing tool that helps me serve my clients better. At the same time, the staff of the one is also very professional and rosy gave me very good advice. I am willing to recommend this product to more people.

linkdolls
China
About 2 years using the app
May 31, 2021

I love this app. It's great for many different reasons. And the customer service is absolutely amazing!!! 5 stars!

Rich Pinups
United States
About 2 years using the app
August 13, 2022

I just installed this today to create some pop-up opt-ins with a buy a product get a free gift as the read, and Naomi from ONE was super helpful; she helped me for hours and even wrote some custom code for me. I am really happy with the customer service. ONE should give Naomi a huge pay rise, she was the best tech support person I've had in 20 years!

restituo
New Zealand
About 2 years using the app
March 4, 2022

Great customer service and I love that this app is almost a one-stop shop for everything your store needs to be successful.

TRUE Envious Boutique
United States
About 2 years using the app
August 11, 2021

Great service. Very quick to communicate, clear and concise instructions to understand. Thanks for the help!

Animaye US
United States
About 2 years using the app