Reviews (2,501)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive email and SMS marketing tools, customizable pop-ups, and upsell features. They appreciate the user-friendly interface and note significant improvements in business scaling and revenue growth. Exceptional customer support is frequently highlighted, with staff responsiveness and expertise often praised in reviews. This app is valued for its effective integration and functionality in enhancing marketing strategies.

February 2, 2020

What I am going to specifically talk about here is the 'odd' hours customer service. I was needing help with adding coupons to the email, and I messaged the support at a somewhat strange hour, which I expected the response to be WAY longer, but support was very responsible despite the somewhat later time, and Enea was very supportive and was there with me every step to make sure I understood everything. I had very simple questions, but the fact that they were still able to help me very quickly so I am not waiting for help.

PMCP Mindset
United States
12 days using the app
August 20, 2022

Man Shopify put me on to this App called ONE that uses up sell 'email pop up' sms and many more tools in one '' IT IS AMAZING !! im telling you ' you have to try this App ' its compact but has a lot of features ' very very powerful app to grow your business ' and the customer support is great '' Abby ' is amazing at walking you though the app ' almost like you do nothing ' they handle things the way it should be handled '' i love this app ' Thanks ONE 'you are Number ONE!!!

isobougie
United States
12 days using the app
August 16, 2022

I just launched today and so far so good this is exactly what I was looking for. Excellent customer service from Fola I appreciated the prompt responses and assistance.

KINKS HAIR CARE
United States
12 days using the app
November 25, 2020

Highly recommend this great app. Great customer service too. Looking into using all the other features this app has to offer.

Betsy & Floss
United Kingdom
12 days using the app
October 2, 2022

Rosy is a phenomenal support representative that took her time with explaining things to me making sure that I understood everything to be successful. I am excited to use One in my eCommerce business!

SOUTHERN & STUBBORN
United States
12 days using the app
March 16, 2022

Awesome customer support they help you with everything needed , i wish all apps on shopify had that level of customer support !

Unusual Jewelry
France
12 days using the app
September 8, 2021

I'm very very new to shopify and this app is very highly recommended. The support staff via chat was excellent! (name called Patricia) She was very kind that she would go the extra mile to make sure I am happy and all problems that I find is all resolved. I'm very new to this app and website and I find very hard creating website or using app but she was very patiently walked me through this at my level. I highly recommend this app! Thanks a lot!

lietobaby
New Zealand
12 days using the app
October 13, 2023

Otimo atendimento, eles respondem muito rápido, aplicativo amplo e fácil de mexer, gostei muito e recomendo para todos, eles são 10

MaryTom
Brazil
11 days using the app
August 6, 2020

Really great app , easily customizable and the customer service was nice and helpful......fully recommend!

M Express®
United Kingdom
11 days using the app
September 26, 2023

Excellent features that are clear and beneficial for our site. Rissa was kind and willing to help through all of the questions I had.

1235 Smokes
United States
11 days using the app