Reviews (2,493)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its comprehensive and user-friendly platform that enhances email and SMS marketing strategies. It is praised for its cost-effectiveness, making it suitable for startups and businesses aiming to optimize their marketing budgets. Key features like customizable templates, pop-up creation, and abandoned cart recovery are noted for effectively boosting customer engagement and sales. The app is easy to use for beginners and offers seamless integration across various channels. Customer support, with team members like Rissa, Jane, and Maya, is highlighted for being responsive and helpful. Merchants have reported a good return on investment, especially noting the revenue generated from campaigns that justify the cost of premium plans.
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find the app confusing and hard to use, hard to navigate and understand where I am supposed to go next or what to do
Dear Merchant,
I am Ann, Customer Experience Manager at ONE app. Deeply sorry you had a frustrating experience navigating our app. If you reach us through our nearly 24/7 live chat or email at "support@one.store" we can help you get setup and we can even do a 1-on-1 onboarding call.
Lastly, if there's something specific you wanted to achieve with our app we can send you a video recording walk through or set it up for you.
We are always improving our user interface. Love to get more of your feedback to make improvements.
Looking forward to working with you as you launch your new Shopify store.
Cheers,
Ann
I love the is app, you can create a lot of customized pop-ups for your campaigns. Rosy from the support team is really helpful and understands what users want very well. I highly recommend ONE to anyone who is looking for a pop-up app!
Great app and the support is AMAZING! Needed something fixed before I launched and the support did everything to help me.
Just needed a custom popup. These guys answered my questions in minutes, and were friendly and helpful to boot. I'm still testing it but so far so good.
Very satisfied, and the staff is very patient and professional to help me solve the problem, it is recommended to use
I had a query, the customer service were so efficient and helpful. Got me sorted in no time. This is key for me!
Amazing customer service and the app is really nice and easy to use. One of my best experiences using this app.
Enjoying the App and the customer service is very good. Response is very quick and all who have helped me have been very good.
Great product and relatively affordable price. Ideal for small companies in the beginning.Automate emails to better serve customers
This is app AMAZING for pop up and fortune wheels, easy to set up and support is great and Fast. i really recommend to download this app on your store