Reviews (2,501)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its comprehensive email and SMS marketing tools, customizable pop-ups, and upsell features. They appreciate the user-friendly interface and note significant improvements in business scaling and revenue growth. Exceptional customer support is frequently highlighted, with staff responsiveness and expertise often praised in reviews. This app is valued for its effective integration and functionality in enhancing marketing strategies.
Refine
-
By rating
Exploring the use of ONE and found Trish to be soooo helpful. We have a new store, only 3 months old, but i can see an increase in customer engagement thru the use of the popups and social proof....great work from Trish is really helping us get to the next level and increase our conversion rate.
Excellent customer service and guidance in getting set up. Thank you for assisting us in navigating the set up
THE BEST ALL EVER FOUND. ALL IN ONE SOLUTION. A+ CUSTOMER SERVICE. SECOND TO NONE. I WILL UPGRADE SOON ONCE I GET SALES FROM MY STORE.
J'ai utilisé cette application pour créer un popup. Je suis ravie de cette application, l'assistance est top. N'hésitez pas je vous conseille de l'utiliser. Une fois votre popup créé, vous pouvez à tout moment y apporter des modifications sans difficultés.
Kate was FANTASTIC!! Such a different experience than most "support" groups. Try it!! 5 Stars plus!!
This is my 2nd time using this app for my other store. All I can say is I have never been happier with customer service. They walked me through the onboarding process once again and satisfied every single need of mine! Definitely recommend!
Updating my review. First, I was unable to send emails properly. They kept "failing" and I had to go through support everytime I wanted to send one. They were pretty supportive but it's a nuance. Also, I had the app for less than a week and received a message that my account was being suspended because they received 3 spam complaints on one email, that would be .0008% of my subscribers. This was only my 2nd email and I went in to see where the spam complaints could even be placed and there was nowhere to do so.
Dear Merchant, so sorry for the inconvenience. Email Marketing is a very heavily regulated space by the email clients (i.e. GMail, Yahoo, etc). Once you go over a spam compliant threshold your email gets blacklisted.
I looked into your account and you had (3 complaints)/(2380 emails sent)*100 = 0.13% spam compliant rate on your most recent newsletter.
All email marketing platforms including ours gets automatically blocked and thrown into spam box after crossing a threshold. So we try to protect your account by temporarily pausing email sending. For example, here are some major email tools and their thresholds:
MailChimp = 0.01% for spam complaints
ActiveCampaign = 0.01% for spam complaints
Klaviyo = 0.05% for spam complaints
ONE+ = 0.05% for spam complaints
Unfortunately, you had slightly over 0.05% with 0.13% spam compliant rate. Other email platforms will completely ban your account, but we temporarily paused your account to avoid Gmail, Yahoo, and etc completely blacklisting your emails for life.
I know this is completely out of your control and it is ours too because Gmail, Yahoo, and etc take spam complaints seriously. It's a very complex and regulated space because all the abuse that happens around email. It's one of the reasons businesses turn to double opt-in feature to ensure low compliant rate and high deliverability.
Please do message me if you have more questions.
Cheers,
Ann
I unistalled this app and they refuse to help me take that content off my products that they put there and ,my entire site is messed up because of them and i noticed they took away all the reviews they had that were negative but was the truth,two days i had this app dont get this app,thas the same thing you said to all the other people who gave yall negative reviews that yall deleted off..im going to report yall to shopify
Dear Merchant, we believe you have the wrong App, we do not modify nor have the access change products. Our team is happy to help you figure out which app affected your site. Feel free to reach out to us via Live chat.
Cheers,
Ann
Their customer service is unmatched. Patricia and Rosy were able to answer all my questions immediately, regardless of the time of day. Not to mention how user-friendly the entire app is. Would recommend this to everyone, especially if you're new to email marketing!
I have only good things to say about this product and also the support team behind it. I had very good support by LOU that helped me alot if I had any issues. I REALLY Recommend this app. The APP is great and also the support! 5/5 Stars from SWEDEN