Reviews (2,501)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive email and SMS marketing tools, customizable pop-ups, and upsell features. They appreciate the user-friendly interface and note significant improvements in business scaling and revenue growth. Exceptional customer support is frequently highlighted, with staff responsiveness and expertise often praised in reviews. This app is valued for its effective integration and functionality in enhancing marketing strategies.

July 28, 2022

The app is great and has loads of features! It's not super user friendly however customer support is AMAZING. They will walk you through the process if you are having difficulty. We have reached out numerous times with questions and support has been super helpful. Honestly there are things I would have missed activating for my customers if support hadn't helped. 5 stars for amazing customer support.

Wag Trendz
United States
About 1 year using the app
February 9, 2022

Amazing service from Trish!!!!
thank you so much for your help! would highly recommend! Great service 24/7

Protectmejewellery
United Kingdom
About 1 year using the app
October 13, 2020

Excellent support team with prompt reply and solved my problem quickly. Well Done! :) Highly recommend this app for your store.

Snugglyish
Singapore
About 1 year using the app
December 16, 2022

This app has the best support of any app we have used on Shopify. They not only help to fix issues, but they will take the time to help you create custom pop-ups that may require some technical expertise. I highly recommend the One app, and we plan to use their many other features in 2023.

Historic Pictoric
United States
About 1 year using the app
February 3, 2022

The customer service was exceptional!!! The things I couldn't do myself were solved in seconds by the customer service team; like having my own staff member!

Bliss & Beyond
Australia
About 1 year using the app
August 6, 2022

I've been using ONE for almost a year and it's been so smooth to use and very convenient. I just started having problems to show my sales pop up and I requested support to fix it. Naomi was super kind making a report so engineers could solve the issue and was solved so fast. Customer service it's professional and reliable. I totally recommend this App to build clients.

GINGER BOUTIQUE
United States
About 1 year using the app
April 14, 2021

Great App and great and fast customer service! Thank you Pauline! ;) The app is easy to use and really cool.

Naturpur Shop Schweiz
Switzerland
About 1 year using the app
November 5, 2021

Excellent customer service, and the app is really user-friendly. All in all, it was a fantastic experience that I would highly recommend to everyone!

DidoCart.com
India
12 months using the app
January 21, 2022

Amazing App! It help me to attract more customers. Also, in terms in convenience, this ones superb! Keep up the good work guys.

ShopSweet Peach
United States
12 months using the app
March 29, 2022

Really easy to use and has many different useful features, and fantastic customer service from Naomi

Henrietta Spencer
United Kingdom
12 months using the app