Reviews (2,501)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive email and SMS marketing tools, customizable pop-ups, and upsell features. They appreciate the user-friendly interface and note significant improvements in business scaling and revenue growth. Exceptional customer support is frequently highlighted, with staff responsiveness and expertise often praised in reviews. This app is valued for its effective integration and functionality in enhancing marketing strategies.

January 3, 2021

very clear info when I contact the support team! they helped me all they way creating the email marketing and helped me with all the doubts

alondramacrame
Italy
12 months using the app
February 11, 2022

I haven't used the app itself yet but the customer service is awesome! Helped me customize the pop up - thanks!

PIXIBU
United States
12 months using the app
May 10, 2021

I had so far a great Experience, I need a little help and Pauline was awesome.. I still have more to do but I got my pop up ready.. thanks again

Deztinni
United States
12 months using the app
ONE replied May 11, 2021

Awesome, we are excited to work with you to build out your customer journey with Pop Ups that offer discounts and coupon codes so far! Let us know if need anything else from our support team especially when setting up email automation and SMS marketing.

Thanks!
Pauline

March 8, 2022

It's a great app and I highly recommend it
They also have excellent customer service
I hope it will always be free

elegantnow
Oman
12 months using the app
January 10, 2022

Great app and Rosy from the support was really helpful with my questions.
Also the UI seems pretty good.

boho.gr
Greece
12 months using the app
March 29, 2022

Customer service is really great! they guided me step by step on setting up an option for my store, they were really kind and have provided help throughout the whole process! the app itself is really great as well! lots of options to use and to explore as well! definitely recommend it for anyone!

21 Sailors
Canada
12 months using the app
August 7, 2022

So far the customer service has been fantastic. They even checked in on my work setting up the prize wheel and made suggestions as to how could improve it. They were very helpful and sweet.

Lovely Lyfe Home Decor & Furniture
United States
12 months using the app
October 14, 2021

If you're a small business on a budget even the basic free version has more features and functions than many other apps that you have to pay for. I had a problem with not knowing how to delete something and the lovely Rosy helped me a lot and was very friendly.

ElxLuboutique
United Kingdom
12 months using the app
November 8, 2023

I am absolutely thrilled with my experience using "One" on Shopify! I had the pleasure of working with Jane, who provided me with exceptional assistance. Jane went above and beyond to help me customize a pop-up for my website. Her expertise and patience were evident as she guided me through every step, ensuring the pop-up was tailored precisely to my preferences.

Not only was Jane incredibly helpful, but she also exhibited a genuine passion for ensuring my experience was flawless. Her dedication to customer satisfaction truly stood out. Thanks to Jane's expert guidance and the user-friendly features of "One," the pop-up turned out absolutely perfect!

I highly recommend "One" on Shopify for its user-friendly interface and the outstanding customer support provided by professionals like Jane. If you're looking for an app that not only offers excellent functionality but also exceptional customer service, "One" is the way to go. I am confident in recommending this app for a wide range of needs, and I'm looking forward to exploring more of its features in the future.

Thank you, Jane, and thank you, "One," for making my website experience truly exceptional!

Alarmed N' Dangerous
United States
12 months using the app
June 27, 2022

the app is amazing and the team is so good they will help any time you need to i talked to steph regarding to set up the app cause i felt its hard for me to set it up she was so nice and help me set it up and everthing in this app semms great i will give more than 5 stars if i can love it thanks steph

M&S Shopps
United States
12 months using the app