α OnePixel: Facebook Pixel API
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Do not waste your time and budget on this app. I installed One Pixel hoping for an optimized data tracking setup for my ad campaigns, but it turned out to be a disaster.
First, the data tracking is highly inaccurate. As seen in my Event Manager, the Event Match Quality for crucial events like "View content" dropped drastically to an unacceptable 3.3/10, triggering warning alerts from Meta. This terrible tracking completely messed up my optimization, throwing off Facebook’s algorithm and causing a massive waste of ad spend.
On top of that, it severely impacted my store's performance. The integration is poorly coded, creating glitches and slowdowns on my live pages.
An app designed for tracking should fix data attribution issues, not break them. Giving this 1 star because it did more harm than good to my business. Save your ad budget and find a more reliable alternative!
Hello there,
This is support team from the OnePixel. Thank you for taking the time to share this feedback, I know leaving a review like this usually means something genuinely went wrong, and I want to make sure we don't let that stand without trying to fix it.
I looked into your account today and saw that OnePixel was uninstalled before we ever heard from you. That's on us too, we should have made it easier for you to reach support before things got to this point, and I'm sorry that wasn't the experience you had.
We've sent you an email with more details and next steps, so please take a look when you get a chance. I'd genuinely appreciate the opportunity to make this right and show you the level of support you should have received the first time.
Thank you again for your patience, and I hope we get the chance to turn this around for you.
Best regards,
OnePixel support team
I hope the DEV team can "skin in the game" and consider sending more complete data. Currently, the "Browser ID (fbp)" and "Click ID (fbc)" fields are missing, causing Ads Manager to be slower to identify users.
This app only received an 8 out of 10 rating from EventsManager for its data submissions.
*Edite 16.3.2026: OnePixel has completed fixed this issues. I confirmed it.
This is very important for ecommerce.
Thank you for quick support, OnePixel.
Hi there,
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and truly appreciate you bringing this concern to our attention. We completely understand how important complete event data, including Browser ID (fbp) and Click ID (fbc), is for accurate event matching and optimal performance in Ads Manager.
Regarding this issue, our team has already sent you an email with more details and steps to help review your setup and investigate the missing parameters further. Could you please help check your inbox (and spam folder just in case) and reply to our message? We’d love to work closely with you to identify the root cause and make sure everything is configured correctly on your store.
Your feedback means a lot to us, and we’re committed to improving both the app and the experience for our users. We hope to have the opportunity to assist you further and resolve this together.
Best regards,
OneCommerce team
We only have downloaded the app so I can not give that a full review as of yet . But the customer service has been very good to help with some things I needed to sort out from my end .
I will come back again after some usage of the app .
Luxury Interiors .
Ireland .
Great support, Ricky was of great help solving my problem
We have used this app now for months works great! we had to reach out to support to make sure we set things up correctly and had Ricky who was wondering in assisting us. they got back to us in less than a minute and checked everything was ok and went further to test things for us to reassure we did everything ok
Relatively easy to setup, only complaint is the annoying ad popups that get in the way of using the app. Would be nice if they supported custom events and more destinations.
Hi LIT UNICORNS store admin,
Here's Windy from OnePixel.
We really appreciate your feedback about your experience when using our app. Your feedback is very valuable to help us to improve our app more and more better.
Besides that, to make your experience better, we will keep on improving our services for valued OnePixel users like you. Thank you for the loving words you've shared, and thank you for being the best part of OnePixel
Also, I highly recommend you to check our blog for the latest news regarding not only OnePixel but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@socialhead.io
Regards,
Windy
OnePixel by OneCommerce
I was very happy with Ricky's help, He helped me setup the app correctly and test the events works properly, A special thanks to him for his effort and time..
Useless app. It can't report purchases unless you pay for a paid plan. Waste of time
Hi there,
This is support team from OnePixel.
We saw your review and would like to clarify a few important points. Our pricing plans and feature availability are stated very clearly on both our app listing and within the app itself. Advanced features such as Conversion API for tracking accuracy are part of the paid plan, and this has always been communicated upfront to ensure transparency.
To make sure every user has the opportunity to evaluate the full value of our app, we also provide a 7-day free trial where all premium features, including Conversion API for checkout events, are fully accessible before any payment is required. When you reached out to our support team, we explained this thoroughly and guided you through the options available.
We take pride in being transparent and supportive, and we believe the free trial plus clear plan details give every user the ability to decide whether the app meets their needs. We hope this clears up any misunderstanding, and while we regret that your experience didn’t meet expectations, we feel confident that our team provided accurate information and fair access to all features.
Best regards,
OnePixel team
Very useful application, also the support team is very helpful!
Great app for adding extra pixels and analyzing data. Going to upgrade soon to add TikTok once we start advertising with them.
Hi Hem Healer store admin,
Here is Lauren from OnePixel. Thank you so much for your greathearted review.
You are the reason for us to grow more and bring a better customer experience.
Besides that, to make your experience better, we will keep on improving our services for valued OnePixel users like you. Thank you for the loving words you've shared, and thank you for being the best part of OnePixel
Also, I highly recommend you to check our blog for the latest news regarding not only OnePixel but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@socialhead.io
Regards,
Lauren
OnePixel by OneCommerce
