Reviews (64)
- 100% of ratings are 5 stars
-
0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
-
0% of ratings are 1 stars
Refine
-
By rating
This will be our third year with Ongoing. The app is easy to set up and the subscriptions are playing an important role within our Customer Retention strategy. Adriana is very responsive and flexible and has always tried her utmost to solve any glitches or issues that have arisen. We have recently worked with her to re-word some of the on-site messaging which was done very quickly. She is also open to app development ideas for future. We are happy customers :-).
Thanks so much for the wonderful review! We're thrilled to hear that Ongoing has been an important part of your Customer Retention strategy. It’s always a pleasure working with you, and we truly appreciate your feedback and ideas for future development. We're committed to providing top-notch service and making Ongoing the best Shopify Subscriptions app. Feel free to reach out anytime—we’re always happy to help! 😊
We tested several subscription applications, but this one was the most flexible, and the support is exceptional - they respond within a few hours. We highly recommend this app!
Hello Xavier! Thanks so much for the kind words! We are working hard at Ongoing to build the best Shopify Subscriptions app. We are thrilled you had an awesome experience with our super fast customer service and that you find our app easy to use. We're excited for your subscription journey! Feel free to get in touch if you need anything at all! 🎉
Best customer service ever! And great app for subscription. I have so many questions at first and they help me step by step.
2026 Update: I had to uninstall the app because it became unreliable. I’ve experienced constant issues over the past few years but tried to work around them, especially with the customer portal. It took over 24 hours to get a response to a single question. My message was seen but went unanswered because no one could help me, which caused me to lose income.
Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)
Adriana is delightful - extremely prompt and helpful.
Thanks so much for the kind words! We really appreciate it and are thrilled you’ve had a great experience with Ongoing Subscriptions + Bundles. We’re working hard to build the best Shopify subscriptions and bundles app possible, and feedback like this means a lot. If you ever need anything, our team is always happy to help. 😁
User friendly subscription service, great scaling pricing (perfect for small start ups), great customer service!
Thanks so much for the kind words! We are working hard at Ongoing to build the best Shopify Subscriptions app. We are thrilled you had an awesome experience. Feel free to reach out to our team if you need anything at all.
This app works really well for our small family business and I love their customer service! It's prompt, efficient and very intuitive. What more can anyone ask for.
Huge thanks for the 5 stars! 🎉 We’re thrilled Ongoing Subscriptions is working well for your family business and that our team took good care of you. We work hard to make Ongoing the best Shopify Subscriptions app, and your feedback means a lot. If you ever need anything at all, just say the word and we’ll make it happen! 😁
Highly recommended. The customer support from Adriana is excellent! Nothing is too much trouble. Thank you so much Adriana!
Thanks so much for the kind words! We are working hard at making Ongoing the best Shopify Subscriptions app. We are thrilled you had an awesome experience with our super fast customer service and that you find our app easy to use. Feel free to get in touch if you need anything at all! :)
Adriana was by far the most responsive on any app I've download for my Shopify store. She immediately called my store after I added Ongoing and walked me through the set up saving me A LOT of time. As a small business owner and wearing many hats I truly appreciated that. If you're considering a subscription app for your Shopify store. Don't hesitate. Ongoing is the place!
Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)
Currently using this app for our subscriptions and I must say I am impressed especially with their customer support. You can tell that they value all their customers and would help out in any way they can. Thank you Adriana and Ongoing team!!!
Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)
Amazing customer service. Adriana from Ongoing made sure my subscription setup went smoothly. Hands down this was one of the best experiences I've ever had. I'm truly excited to see how my business will benefit from adding a subscribe and save service. Thanks again‼
Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)
