Reviews (62)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
November 12, 2021

While my work with Ongoing is in its infancy, I have to say, working with this team has been a blessing. They understand what I'm asking and make adjustments according to our special needs with a super quick turnaround time. It's also just nice to connect with real people while handling this side of the business. Thanks Adriana+husband! Would highly recommend this app!

FOLKLIFE Media
Canada
About 1 month using the app
Ongoing Apps replied December 4, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

December 8, 2021

Adriana was by far the most responsive on any app I've download for my Shopify store. She immediately called my store after I added Ongoing and walked me through the set up saving me A LOT of time. As a small business owner and wearing many hats I truly appreciated that. If you're considering a subscription app for your Shopify store. Don't hesitate. Ongoing is the place!

A&D Nutrition and Vitamins
United States
About 6 hours using the app
Ongoing Apps replied December 9, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

August 22, 2022

I was looking for an application that would allow for re-occurring orders. After installing the app, a phone call came through from an employee with ongoing subscriptions. I was on the phone with Adriana for 1 hour, and she walked me through how to integrate the product, and how to get it up and running. I am very impressed with the support, and I am excited to add this to our site.

Level Sense (by Sump Alarm Inc.)
United States
About 2 hours using the app
Ongoing Apps replied August 22, 2022

Thanks so much for the kind words! Super excited for your store to launch its subscription. Here at Ongoing, we are working really hard on building the best Shopify Subscriptions app and are thrilled you had a good experience with our super fast customer support. Feel free to get in touch if you need anything at all! :)

February 1, 2022

We have used two other subscription providers previously on the Shopify platform, and they have been hard to deal with unsatisfactory results for ourselves and our customers. Ongoing Subscriptions has been absolutely amazing. We really appreciate the positive and proactive approach to tech support. They helped us fix our broken subscriptions. This is exactly what we (and our customers) needed. Thanks so much!

Zestt Wellness
New Zealand
About 1 month using the app
Ongoing Apps replied February 2, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

October 25, 2021

I was looking for a subscription app and am glad that I found an Ongoing Subscription!! There were two times that I needed help after installing this app. Adriana helped so quickly *(in my case it was less than 15 minutes) and it was just awesome. I truly appreciate her quick response and she even fixed the issue immediately. Anyone is still reading reviews then I would say go ahead and add this app. You will be in safe hands :)

TurmericZone
United States
About 2 months using the app
Ongoing Apps replied December 4, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

October 5, 2021

We are fairly new to the Shopify world and Ongoing subscriptions made our lives a whole lot easier. The customer service was excellent. Adriana gave us the boost of confidence we needed to have a seamless experience in running our store. She was extremely knowledgable and helpful. She walked us through our set up and gave us advice on how to run subscriptions efficiently and gave us tips to benefit us in the future. The set up in itself was very easy. The app creators created a tutorial on how to navigate the back end and it made it simple for the end user. I highly recommend this app for subscriptions as we've gone through several different ones and settled with Ongoing in the end. The ongoing support set the bar high for other app creators!

Islandseamoss
Canada
About 1 hour using the app
Ongoing Apps replied December 4, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our subscription app easy to use. Feel free to get in touch if you need anything at all! :)

July 27, 2021

Adriana was extremely helpful and stayed on the line while I activated and greated our Wine Club Subscription. What great customer service and online support. Easy to use App! Great Work!

Fumana International Wine Imports
United States
31 minutes using the app
Ongoing Apps replied July 29, 2021

Thank you so much for the kind words! That's great to hear you found our customer service fast and helpful. We are super excited for your wine subscriptions and think it's a great idea!! We look forward to further serving you. :)

Edited July 28, 2021

I thoroughly enjoyed using this app. Once you watch the get started video it is very easy to understand. The support intercom is also very well set up. Adriana responded quickly and was eager to help.

ZOE'S EMPIRE
United States
9 days using the app
Ongoing Apps replied July 29, 2021

Thank you so much for the kind words! That's great to hear you found our customer service fast and helpful. We are so happy that you are enjoying our Shopify subscriptions app. Feel free to get in touch if you need anything at all!

July 23, 2021

I can't tell you enough how amazing the customer service and technical team are. They not only fixed the problem but also followed up to make sure I was satisfied. PLEASE do you self the favor and get this app

Ellice Darien Beauty
United States
24 days using the app
Ongoing Apps replied July 23, 2021

Thanks so much for the kind words! So happy to hear you found our customer service to be helpful and thanks for recommending our Shopify subscriptions app. Feel free to get in touch with us if you need anything at all :)

May 23, 2022

The app has been great in helping us track our subscribers and identify any profile issues that may occur. Adriana always provides prompt, reliable responses to help us troubleshoot and fix any issue we may have when using the app with our store and products - even on weekends! We appreciate the stellar customer service!

The Formula Guru
United States
10 months using the app
Ongoing Apps replied May 23, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)