Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its contribution to business growth, user-friendly design, and cost-effectiveness. Key features such as the subscription widget and multiple frequency options are praised for their adaptability and ease of use. The app's smooth integration with Shopify and exceptional customer service, especially from team member Adriana, are frequently mentioned. The support team is recognized for their swift problem-solving and personalized help, including custom 'how-to' videos. It's recommended for businesses aiming to introduce subscriptions or subscription box services.

May 23, 2022

The app has been great in helping us track our subscribers and identify any profile issues that may occur. Adriana always provides prompt, reliable responses to help us troubleshoot and fix any issue we may have when using the app with our store and products - even on weekends! We appreciate the stellar customer service!

The Formula Guru
United States
About 2 years using the app
Ongoing Subscriptions replied May 23, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

January 31, 2022

This app helps users like myself sell subscriptions to my customers while staying on my shopify domain. That was the biggest issue my store faced, and with this issue solved im eager to see the results Ongoing will help me gain. Thank you!

CheckdOut
United States
About 2 years using the app
Ongoing Subscriptions replied January 31, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

October 26, 2021

Excellent integration, fair pricing, and the customer service is amazing! Thank you so much for all of your help!

Front 6 Coffee Company
United States
About 2 years using the app
Ongoing Subscriptions replied December 4, 2021

Thanks so much for the kind words! Glad to hear our customer support was amazing and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

December 28, 2021

Incredible customer service! They were very patient and quick to respond. Very quick and easy setup. I've tried Recharge and so many other apps but this one shines above them all. Highly Recommend!

Pretty Ratchet
United States
About 2 years using the app
Ongoing Subscriptions replied December 29, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

October 15, 2021

Absolutely super helpful! Definitely, we are going to recommend to anyone and no doubt to put 5 stars (Inc help support. for sure!)

whirlypet
Japan
About 2 years using the app
Ongoing Subscriptions replied December 4, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our subscription app easy to use. Feel free to get in touch if you need anything at all! :)

January 21, 2022

Absolutely amazing customer service! Adrianna when above and beyond helping me create my subscription. Thank you so much!

McNeal Made Candle co
United States
About 2 years using the app
Ongoing Subscriptions replied January 21, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

August 13, 2021

They are so incredibly helpful! It can be pretty intimidating setting up your own online store, adding subscriptions felt like a far away dream. Repeat Kit helped me out with this and it's running perfectly. Thanks so much guys!

NomNoms Pet Bakery
Canada
About 2 years using the app
Ongoing Subscriptions replied August 13, 2021

Thanks so much for the kind words! Glad our subscriptions app is easy to use and it was my pleasure today assisting you! Feel free to get in touch if you need anything at all, and we would be happy to help! :)

October 20, 2021

I signed on and while I'm trying to figure everything out, Adriana came on chat to ask if I needed any help. Within moments, I was guided painlessly and easily to creating my first subscriptions. They even offered to adjust the font and look of the widgets to be more modern and match my site. They knew what I needed before I even had to ask. I don't remember ever having such a wonderful experience from help with other apps I have installed. The level of customer service and care for their customers is beyond 5 stars! If you are thinking of getting a subscription business for your products, I can't recommend Ongoing Subscriptions enough.

lexandjong
United States
About 2 years using the app
Ongoing Subscriptions replied December 4, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing subscription app easy to use. Feel free to get in touch if you need anything at all! :)

July 29, 2021

Super impressed with how simple this app is to setup, can't wait to see the subscriptions rolling in (fingers crossed). Received great advice from Adriana without even needing to ask for it - outstanding customer service. Highly recommend this app!

Brew & Bakes
United Kingdom
Almost 2 years using the app
Ongoing Subscriptions replied July 30, 2021

Thank you so much for the kind words! Happy to hear you found our subscriptions app easy to use and that our advice was helpful for you! We also appreciate the recommendation! Hope you have a great day and feel free to get in touch if you every need anything at all! :)

January 7, 2022

Using Ongoing was a breeze! Although I initially set it up incorrectly, they reached out to me and fixed all the issues and had it running in no time. Highly recommend this app if you're trying to sell subscriptions on your website/online store!

No Junk Food Zone
United States
Almost 2 years using the app
Ongoing Subscriptions replied January 7, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)