Reviews (64)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and recurring revenue, especially for subscription-based products. It's praised for its easy setup, user-friendly interface, and attractive subscription widget that integrates smoothly with merchant sites. The app is reliable and efficient, enhancing business operations. Customer support is noted for its responsiveness and proactive approach in incorporating feedback into new features.

August 22, 2022

I was looking for an application that would allow for re-occurring orders. After installing the app, a phone call came through from an employee with ongoing subscriptions. I was on the phone with Adriana for 1 hour, and she walked me through how to integrate the product, and how to get it up and running. I am very impressed with the support, and I am excited to add this to our site.

Level Sense (by Sump Alarm Inc.)
United States
About 2 hours using the app
Ongoing Apps replied August 22, 2022

Thanks so much for the kind words! Super excited for your store to launch its subscription. Here at Ongoing, we are working really hard on building the best Shopify Subscriptions app and are thrilled you had a good experience with our super fast customer support. Feel free to get in touch if you need anything at all! :)

Edited November 1, 2021

Andrea was great! I love all the information she was able to give me about making subscriptions happen the way we need them to. So far this app is great!!

Tamara’s tidbits (rts sublimation tumblers)
United States
About 2 hours using the app
Ongoing Apps replied December 4, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

Edited August 12, 2021

EVERY APP SHOULD BE THIS EASY!!! I don't take all caps lightly and that was a strategic use of my very little used cap lock key. Anyway, I was sucked in by the 5-stars Repeat Kit Subscriptions has and I was just really exploring the idea. I installed it and had a product set up with a subscriptions in less than 2 minutes. It's almost TOO (there it is again, all caps... who am I?) easy... Who am I kidding, too easy is a social construct created to keep us down man... I mean, why shouldn't something be this easy, why must we expect it to be hard, ya know? Anyway, where was I? The app is very easy to use and I even received a chat message to make sure I had everything I needed AND was congratulated on already having created a subscription... Guys, this is what quality app development and customer service looks like... TLDR: Stellar app, much easy, so wow...

West Agenda
United States
About 2 hours using the app
Ongoing Apps replied August 12, 2021

Thanks so much for the kind words! Glad our subscriptions app is easy to use and it was my pleasure today assisting you! Feel free to get in touch if you need anything at all, and we would be happy to help! :)

October 5, 2021

We are fairly new to the Shopify world and Ongoing subscriptions made our lives a whole lot easier. The customer service was excellent. Adriana gave us the boost of confidence we needed to have a seamless experience in running our store. She was extremely knowledgable and helpful. She walked us through our set up and gave us advice on how to run subscriptions efficiently and gave us tips to benefit us in the future. The set up in itself was very easy. The app creators created a tutorial on how to navigate the back end and it made it simple for the end user. I highly recommend this app for subscriptions as we've gone through several different ones and settled with Ongoing in the end. The ongoing support set the bar high for other app creators!

Islandseamoss
Canada
About 1 hour using the app
Ongoing Apps replied December 4, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our subscription app easy to use. Feel free to get in touch if you need anything at all! :)

May 26, 2022

Within 45 minutes everything was set up. Adriana was a massive and easy help. Been putting off my subscription idea for months and I am very happy to have used this platform. The free plan is great but there is a 2.0% fee on all transactions. But its totally fair and worth it for the amount of support the creators give.

Covey Surplus
United States
About 1 hour using the app
Ongoing Apps replied May 26, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

July 19, 2021

Really easy and free app! Great and patient customer service when setting up, too! I've tried so many of these apps and to find such a good one that is so easy to use and free was a godsend. I HIGHLY recommend this app if you need recurring orders:)

The Good Hippie
United States
About 1 hour using the app
Ongoing Apps replied July 19, 2021

Thanks so much for the kind words! So happy to hear you found our subscriptions app easy to use! Feel free to get in touch with us if you need anything at all :)

December 31, 2021

Super helpful app and the customer service is always fantastic. Thank you so much for helping us get set up!

Humanna Gold
Canada
About 1 hour using the app
Ongoing Apps replied December 31, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

January 21, 2022

Absolutely amazing customer service! Adrianna when above and beyond helping me create my subscription. Thank you so much!

McNeal Made Candle co
United States
About 1 hour using the app
Ongoing Apps replied January 21, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

February 18, 2022

Adriana was awesome!
Walked me through the entire process! From entering products to adjusting timing & discounts!

The Society
United States
About 1 hour using the app
Ongoing Apps replied February 18, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

February 17, 2022

I love how easy this app is to set up and use and how absolutely incredible the support team are! Couldn't recommend this app more!!!!

Diamond Lash Supplies
Australia
About 1 hour using the app
Ongoing Apps replied February 17, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)