Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its contribution to business growth, user-friendly design, and cost-effectiveness. Key features such as the subscription widget and multiple frequency options are praised for their adaptability and ease of use. The app's smooth integration with Shopify and exceptional customer service, especially from team member Adriana, are frequently mentioned. The support team is recognized for their swift problem-solving and personalized help, including custom 'how-to' videos. It's recommended for businesses aiming to introduce subscriptions or subscription box services.

August 6, 2021

Works perfectly and the developers even helped me update my theme to make it pop better. Couldn’t be happier

Fore!
United States
9 months using the app
Ongoing Subscriptions replied August 6, 2021

Thank you so much for the kind words! Happy to hear you found our Shopify subscriptions app easy to use & it works great on your store! Feel free to get in touch if you every need anything at all! :)

December 8, 2021

Adriana was by far the most responsive on any app I've download for my Shopify store. She immediately called my store after I added Ongoing and walked me through the set up saving me A LOT of time. As a small business owner and wearing many hats I truly appreciated that. If you're considering a subscription app for your Shopify store. Don't hesitate. Ongoing is the place!

A&D Nutrition and Vitamins
United States
9 months using the app
Ongoing Subscriptions replied December 9, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

Edited November 12, 2021

The app is VERY user-friendly and integrates really well with my existing store! The sincere patience and willingness to help me out from the owner Adriana personally was beyond what I expected and for sure would recommend this app to anyone looking for services!

The T-Shirt Garage
United States
9 months using the app
Ongoing Subscriptions replied December 4, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

August 13, 2021

I use this app to run a subscription box product on my e-commerce website. I absolutely love the clean user interface! When the app had an error with my theme and listed the title twice, the Repeat Kit developers were so quick to solve it and make it perfect!

Pillar & Pearl
United States
8 months using the app
Ongoing Subscriptions replied August 18, 2021

Thanks so much for the kind words! Glad our subscriptions app is easy to use and it was my pleasure assisting you! Feel free to get in touch if you need anything at all, and we would be happy to help! :)

July 23, 2021

I can't tell you enough how amazing the customer service and technical team are. They not only fixed the problem but also followed up to make sure I was satisfied. PLEASE do you self the favor and get this app

Ellice Darien Beauty
United States
8 months using the app
Ongoing Subscriptions replied July 23, 2021

Thanks so much for the kind words! So happy to hear you found our customer service to be helpful and thanks for recommending our Shopify subscriptions app. Feel free to get in touch with us if you need anything at all :)

February 17, 2022

The app seems very intuitive and easy to navigate. Setting up a subscription was very easy. I am excited to offer this service to my customers. Highly recommend.

Southern Throne Boutique
United States
8 months using the app
Ongoing Subscriptions replied February 17, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

February 23, 2023

Hands down the best customer service I've ever experienced online! Every time I have a question, Adriana is quick to respond with a solution. She even made a custom 'explainer' video based on a scenario I provided. Thank you! Thank you! Thank you!

Sana Vita Labs
United States
8 months using the app
Ongoing Subscriptions replied February 23, 2023

Thanks so much for the kind words! We are working hard at Ongoing to build the best Shopify Subscriptions app. We are thrilled you had an awesome experience with our super fast customer service. Feel free to get in touch if you need anything at all! :)

May 26, 2022

Within 45 minutes everything was set up. Adriana was a massive and easy help. Been putting off my subscription idea for months and I am very happy to have used this platform. The free plan is great but there is a 2.0% fee on all transactions. But its totally fair and worth it for the amount of support the creators give.

Covey Surplus
United States
8 months using the app
Ongoing Subscriptions replied May 26, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

February 17, 2022

I love how easy this app is to set up and use and how absolutely incredible the support team are! Couldn't recommend this app more!!!!

Diamond Lash Supplies
Australia
8 months using the app
Ongoing Subscriptions replied February 17, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

January 12, 2022

Adriana was awesome and helped me get set up so quickly!
Worthwhile setting this up...
Made my time more worthwhile

thelovelyteahouse
Canada
7 months using the app
Ongoing Subscriptions replied January 12, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)