Reviews (64)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
December 5, 2021

GREAT customer service! I had an issue that needed technical fixing of the app code and they were quick to respond and address it. Now my issue is resolved and everything works perfect. Thanks

Vivid Reign
United States
About 1 month using the app
Ongoing Apps replied December 9, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

September 6, 2022

We love Ongoing Subscriptions! Everytime we've had questions or needed troubleshooting help, their team made the process effortless for us. Such a great Shopify app for the price!

Soteri Skin
United States
11 months using the app
Ongoing Apps replied September 6, 2022

Thanks so much for the kind words! Here at Ongoing, we are working hard on building the best Shopify Subscriptions app. We are thrilled you had an awesome experience with our super fast customer service. Feel free to get in touch if you need anything at all! :)

May 24, 2023

This APP works perfectly and the customer service for the back-end is top notch! I could not run my shop without it. SuzZine ships monthly and I never need to worry about getting paid on time!

Suzanne Gibbs Art + SuzZine
United States
Almost 2 years using the app
Ongoing Apps replied May 25, 2023

Hi Suzanne! Thanks so much for the kind words! We are working hard at Ongoing to build the best Shopify Subscriptions app. We are thrilled you had an awesome experience with our super fast customer service. Feel free to get in touch if you need anything at all! :)

December 28, 2021

Incredible customer service! They were very patient and quick to respond. Very quick and easy setup. I've tried Recharge and so many other apps but this one shines above them all. Highly Recommend!

Pretty Ratchet
United States
About 2 hours using the app
Ongoing Apps replied December 29, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

January 27, 2022

Amazing customer service! I was on the phone for 30 mins and they helped me set up my subscription app, link the free shipping successfully, and answered all of my questions. I wish I could give them 10 stars!

Amy Grace Monograms
United States
15 days using the app
Ongoing Apps replied January 27, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

February 17, 2022

Adriana was extremely knowledgable and helpful. She was with us every step of the way. The Ongoing Subscription app works fantastic and I would highly recommend it for anyone trying to increase their website sales .

The Pure Pour
United States
About 21 hours using the app
Ongoing Apps replied February 17, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

October 22, 2021

Had a great customer service experience with Ongoing Subscriptions. They helped me customize the look on our product pages and we are so happy with the result. Adriana updated me along the way. Great app to work with :)

SOL TERRA SHOP
United States
3 months using the app
December 10, 2021

I am new to the app and needed some help with set up. The app's owners were easy to reach and helped me through every step. Even altering it a bit to fit my stores style. Great to work with.

Book Love the bookshop of Senoia
United States
1 day using the app
Ongoing Apps replied December 11, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

Edited August 12, 2021

EVERY APP SHOULD BE THIS EASY!!! I don't take all caps lightly and that was a strategic use of my very little used cap lock key. Anyway, I was sucked in by the 5-stars Repeat Kit Subscriptions has and I was just really exploring the idea. I installed it and had a product set up with a subscriptions in less than 2 minutes. It's almost TOO (there it is again, all caps... who am I?) easy... Who am I kidding, too easy is a social construct created to keep us down man... I mean, why shouldn't something be this easy, why must we expect it to be hard, ya know? Anyway, where was I? The app is very easy to use and I even received a chat message to make sure I had everything I needed AND was congratulated on already having created a subscription... Guys, this is what quality app development and customer service looks like... TLDR: Stellar app, much easy, so wow...

West Agenda
United States
About 2 hours using the app
Ongoing Apps replied August 12, 2021

Thanks so much for the kind words! Glad our subscriptions app is easy to use and it was my pleasure today assisting you! Feel free to get in touch if you need anything at all, and we would be happy to help! :)

Edited July 2, 2022

RepeatKit allows me to offer my customers a convenient delivery schedule coupled with a discount on my nutritional supplement store. Pricing as well as responsive customer support are great! Looking forward to some updates and added functionality soon. UPDATE: Unfortunately Shopify has removed my ability to use Shopify Payments because I'm selling fitness supplements. This makes the app non usable because they don't integrate with PayPal Payflow Pro. :( UPDATE 2: Adriana did a lot of leg work to find any way that I could still use their app. PayPal Express or Authorize dot net would work but unfortunately both are not really options for me right now. PayPal Express takes users away from my shop to PayPal which will affect conversion rate and Authorize dot net adds additional charges. Neither are exempt from Shopify's 1% tariff on using anything other than their gateway. If it was not my choice, Shopify should waive that fee. In any case, Adriana really tried to make it workable.

FITBODY.com
United States
12 months using the app
Ongoing Apps replied August 9, 2021

Thank you so much for the kind words! Happy to hear you found our customer support to be helpful and quick to reply. We are excited about getting out these new features! Feel free to get in touch if you need anything at all :)