Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its unique campaign creation and conversion rate optimization. Its user-friendly interface, including a drag-and-drop editor, is praised for ease of use and modern design. The app's customization options, integration with Shopify and Klaviyo, live chat, A/B testing, and reporting features are highly valued. Many commend the customer support for its responsiveness and efficiency. It's recommended for increasing sales and engagement, and creating professional-looking pop-ups and surveys.

October 5, 2022

Zsofi's support has been unreal. We wanted to launch a really complicated AB testing solution with two totally different forms. Not only was that possible via the cookie splitting beta but I also wanted som technical custom JavaScript work to send a date stamp into our CRM so we could report on lifetime value based on pop source without it being overwritten if the user happened to see multiple pops in our testing roadmap. The support team gave me custom code along with screenshots of exactly how to build the hidden field all within less than a couple of hours. Easily the best tool to grow your email lists with such a huge template library with best practices. If the app can't do it you can bet their support will make a solution. Thanks guys, so excited to have you as a partner.

United States
3 months using the app
OptiMonk replied October 7, 2022

Wow Kieran, what a wonderful review!! Your kind words are really heart-warming! ❤️ We're so glad you found us and we truly appreciate your detailed feedback about our app and the support team. 🙏 It was absolutely a pleasure helping you and we wish you a lot of joy and success using OptiMonk! And please feel free to reach out to us anytime if you need assistance or advice. We’ll be here to help you! :) Zsofi & the Support Team

November 30, 2022

I've been using another app for email/popups and such but couldn't drop pixel in code for tracking. Tried Optimonk and dropped in pixel. Wanted to create email collector popup and thank you but just didn't have time before campaign to learn all the graphic placement stuff. Jumped in Chat with Chris and he actually took the time to build my two pages (even recreating my background image so that it would be more effective. WoW! Chris you are awesome ~ great customer service. Now that I've worked a little more with the app there's nothing I can say except join up and get to work. Highly recommend Optimonk.

William Gunn Wines
United States
21 days using the app
OptiMonk replied December 2, 2022

Hey William,

It's Chris here, I just wanted to thank you for your very generous review :)

It was a pleasure helping you with your campaign and as always, do get back to us if you have any other questions or need assistance with anything else

Have an awesome weekend


November 1, 2022

I think by far this is one of the best there is when it comes to customer service and pop ups. its very easy to make a popup form and the team are always available to help with whatever issues i may be having. Chris has been very helpful and gives me great advice concerning my setups. The other memebers are very pleasant as well. Thank you guys, i wish that more application services were just like you, this makes my life more easy so i can focus on my business.

Four Twelve Youth
11 months using the app
OptiMonk replied November 15, 2022

Hi Nigel,

We're only a small team of dedicated people, but we're really hard-working and this is why I can say it is worth it. When we meet customers like you! :)

I'd like to thank you for your kind words in the name of our entire team and I wish you a lot of success with OptiMonk in the long run as well.

Anna from the Support Team

January 18, 2023

Customer support for setting up first campaigns is 10/10, very friendly, fast & helpful!
We just started with OptiMonk and I cannot say much about performance yet, but the interface is very modern, intuitive and pleasant to use so far. Great job, guys! Looking forward to using it a lot & learning about our customers :)

3 months using the app
OptiMonk replied January 19, 2023

Hi there,

I just wanted to thank you for your very kind review and that it was an absolute pleasure assisting you. As we aim to create the best experience for our customers, it truly means a lot to read your feedback about our support team!
We are also happy to hear that you found our app easy to use and pleasant.
Thank you again, and please get back to us if you need any further assistance!

Sara from the OptiMonk Support Team

June 23, 2023

I'm relatively new to all of this (the Shopify universe, that is) but quite well-versed in all things web design & development related, and I can say without hesitation that OptiMonk outranks the others in its app category by a country mile. I tried at least four of the other top-rated pop-up apps, and OptiMonk blows them all out of the water, especially when considering the very logical and reasonable pricing plan. It is no easy task to design an app that offers both broad flexibility AND simple, intuitive usability. But that's exactly what OptiMonk has done. It is very impressive. Almost as impressive as their excellent and responsive Help Desk... Where can I invest?! Keep up the great work, guys

United States
1 day using the app
OptiMonk replied June 23, 2023

Hey there,

Thank you for leaving us a review! We're thrilled to hear that you've had such a positive experience with us. We appreciate your recognition of the effort we put into designing a product that combines both flexibility and user-friendliness.

If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Best regards,
Emil from OptiMonk

July 10, 2023

I used to work for a competitor of theirs that makes Popups with great A/B testing. Our targeting was a little more sophisticated (I could cookie people at will, target popups based on those cookies, target by referral addresses and query parameters, etc)

That said, I'm kicking the tires on new solutions and when I reached out to their support for help, they were SO fast and friendly to solve my issue. I LOVE that Optimonk integrates directly with Shopify, that really helps a lot.

If there's one feature I'd love to see on Optimonk, it's targeting by query parameter!

RUDE TECH Guitar Effects
United States
1 day using the app
OptiMonk replied July 26, 2023

Hey there,

Thank you for your positive feedback regarding our service.

It's always gratifying to hear that our efforts are appreciated. Your feedback is a great motivator for us to continue improving and enhancing our features.

It is also possible to target based on the query parameter.

If you need any help in the future, don't hesitate to contact us! <3

Sara from OptiMonk

December 19, 2022

Just started using it but I'm very happy with it so far! I tried a few other apps to compare but I think I'm sticking with this one. Its very easy to use and set up campaigns. The customer service chat works great- Sarah helped me- and they send a response to your email if they are not available at the time you send a message.

Sunshine Caps Co.
United States
9 months using the app
OptiMonk replied December 21, 2022

Hey There,

Thank you so much for the kind and insightful feedback!

It means a lot to me and our team! We are delighted to hear you find our tool easy to use.
I was very happy to help you and I'll be looking forward to keep working together :)

We hope to keep improving and maintaining customer satisfaction :)

Wishing you happy Holidays and a successful New Year,


November 21, 2022

This app is really easy to use. If you're new to Shopify, then this app will be a good starting point. It works great for people who have experience with Shopify as well. So far it has helped me save several orders. The setup is simple and the reporting is very helpful. Plus their customer service is very responsive.

Wow Watchez
United States
3 months using the app
OptiMonk replied November 23, 2022

Hey there,

Wow, what an amazing review, thank you so much for recommending it to beginners and experience users as well! <3

Please don't hesitate to get back to us anytime if you need help in the future. :)

Anna from OptiMonk

May 9, 2023

So far, I've been using Optimonk for a few weeks, and it's been relatively easy to set up and get going. I requested to remove the Optimonk branding even on my free account and they got back to me very quickly and without question or requiring me to upgrade to a paid account, they removed the branding from all my pop-ups and surveys. So far, I've had no issues with the app and customer service has been great. A little bit of a learning curve, but that's only because my tech skills aren't the greatest, but even still, it's fairly easy to set up and use. Great app, highly recommend!

Sweet Surrender
United States
9 days using the app
OptiMonk replied May 10, 2023

Hey there,

Thank you so much for your positive review, it really does mean a lot to the OptiMonk team :)

I wish you a lot of success with your business and feel free to reach out to us anytime if you need any additional help with your campaigns or just have a general question about OptiMonk!

Kind Regards

December 6, 2022

I am super-delighted to have found this app! I just like it's pre-made templates; they are better compared to other marketing apps especially that there is a choice of who to see the campaigns. I hope it will make a difference in my store!

14 days using the app
OptiMonk replied December 28, 2022

Hey there,

We’re so happy to hear you had a great experience at OptiMonk. We can’t thank you enough for taking the time to share your feedback with us. This fuels us a lot and provides valuable ideas to continue improving the service.

Emil from OptiMonk