Reviews (903)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to improve customer engagement and conversion rates by capturing and converting anonymous traffic. It features customizable templates, effective audience targeting, A/B testing, and analytics, making it user-friendly and powerful. The customer support is also praised for its responsiveness and helpfulness in resolving issues. Regular updates enhance its utility and appeal, making it a valuable tool for online stores focused on optimizing conversion strategies.

December 1, 2021

I needed to contact with the support, but their speed and helpfulness are really crazy. I got I reply within a few seconds. I recommend this app to everyone.:)

Corspet
Hungary
Over 2 years using the app
OptiMonk replied December 1, 2021

Hi There,

I'm Anna from the OptiMonk Support Team.

Thanks for reaching out to us today, I was very happy to help you and I'm super glad that you were so satisfied with my assistance!! :)

We're trying to provide the highest quality support to each of our users and I hope that your subscription campaigns will be very successful.

Please feel free to reach out to us anytime.

Have a great day,

Anna from OptiMonk

Edited May 2, 2023

This is a great app, which allows a lot more than the standard, boring Shopify popups to help drive conversion.

The best thing we have found about OptiMonk is the service. Extremely responsive and friendly, and in our particular case they have worked with us to develop new functionality they can then pass onto other customers to improve their product. They have also set up campaigns where we can A/B test different options - including copy suggestions, and images. Frankly, they have been more of a partner than a software vendor.

These guys know how to build and support a product the right way. Highly recommend.

Lammle's Western Wear
Canada
Over 2 years using the app
OptiMonk replied January 25, 2022

Hi Jeff,

Thank you so much for sharing with us this amazing review!

We are super happy to see that you are satisfied with our app and the Support Team as well!

As you wrote as well, we aim to create the best application out there and this usually means that we develop new functionalities based on our customers' needs, so we are always open to new ideas.

Don't forget that should you need assistance with any new ideas or just in general with the application, the OptiMonk Support Team is there for you by email, chat, or phone.

Wish you much success with your business,
Tom from the OptiMonk Team

December 23, 2021

We have used OptiMonk for several years and have been very satisfied, both with the features and the service from their team. It's very refreshing to have a program that just does what it says it can do, and a team that actually listens to your feedback to make improvements and responds quickly when you have time sensitive needs. Are there other services out there that do similar things? Sure, but I doubt we'll ever find the need to use them, because we have no plans of leaving OptiMonk.

Organixx
United States
Over 2 years using the app
OptiMonk replied December 27, 2021

Hi There,

Wow! What an amazing review!! <3

We are so happy that you are satisfied with our app and the team as well. These are the moments when we really feel like our hard work pays off.

Thank you so much for sharing this great review about OptiMonk, honestly, you made our day! :)

We wish you all the best for the coming year and we look forward to hearing from you again.

Anna & the OptiMonk Team

September 19, 2016

We love it! Has helped us catch customers who may not have found what they needed on our site before they left. Thanks!

Ecozoom
United States
Over 2 years using the app
Edited October 11, 2019

It adds the proffesional touch I was looking for to communicate with the audience. Hoping the best!

Own Pleasures
Spain
Over 2 years using the app
March 19, 2018

Works seamlessly for us, on Shopify and our Wordpress site.

Beautydetox
United States
Over 2 years using the app
May 3, 2021

This is the best exit pop-up I have found for my store, I am saving 50 customers every month thanks to optiMonk.

Mittikerang
India
Over 2 years using the app
OptiMonk replied May 4, 2021

Hello,

Thank you so much for your kind words regarding our app! :)

We are delighted to hear that OptiMonk helps you to save more customers every month!

We wish you every success in the future!

Best,
Réka from the OptiMonk Support Team

Edited February 18, 2020

it's really easy to use, and very helpful just made our first campaign let's see how it works ! I hope it will boost our sales...

Chef Skills Hk
Hong Kong SAR
Over 2 years using the app
July 12, 2022

Easy design and super friendly and quick support. Will check my free account and see how it increases performance and eventually upgrade. Thanks guys!

myprettyisland
Germany
Over 2 years using the app
OptiMonk replied July 12, 2022

Hi Felix! I hope that the free account will serve you well and you'll gain a lot of extra revenue with the help of OptiMonk. I look forward to speaking with you in the future. Anna <3

October 14, 2021

Really useful tool, easy to test that it works for you before you have to pay for it, and great reporting.

Vintner
United Kingdom
Over 2 years using the app
OptiMonk replied October 18, 2021

Hi There,

I'm glad you're enjoying our Freemium Plan and I hope OptiMonk will help you to reach your eCommerce goals on the long run as well! :)

Feel free to reach out to us via chat or at support@optimonk.com if you need any campaign advice or assistance with your account in the future.

Have a great week ahead,

Anna from OptiMonk