OptiMonk: Popup, CRO, A/B Test

OptiMonk: Popup, CRO, A/B Test

Reviews (913)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
    846
  • 4% of ratings are 4 stars
    36
  • 1% of ratings are 3 stars
    8
  • 1% of ratings are 2 stars
    7
  • 2% of ratings are 1 stars
    16
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective capture of anonymous traffic and conversion into customers using exit-intent technology. They report significant boosts in conversion rates and sales, crediting customizable pop-ups and targeted discounts. The app is user-friendly, requiring no technical skills, and is supported by responsive customer service. Continuous updates enhance its reliability and feature set, making it a valuable tool for online sales enhancement.

January 20, 2022

Redirects my customers to THEIR website. Supposed to be an app which increases MY conversion and keeps people on MY website... instead when they 'win' on the spinning wheel it takes them to their website to subscribe. Outrageous!

Uncle Chook's Chicken Salt
United Kingdom
About 1 month using the app
OptiMonk replied January 25, 2022

Hi Sian,

I'm Anna from the OptiMonk Support Team.

I'm truly sorry about the negative experience we caused with this mistake.

I can see that you have reached out to us on ...

August 17, 2022

Actually this app doesn't work at all. As in will NOT show up on my site, even after signing up and paying for this. I would HIGHLY recommend going somewhere else.

The Pond Shop®
United States
1 day using the app
OptiMonk replied August 18, 2022

Hi Nicholas,

I'm Anna from OptiMonk Support.

I'm really sorry for the negative experience.

Please note that you haven't been charged as you downgraded on the same day and I ...

January 27, 2020

Doesn't work at all. Added the 1 second trigger as well as the exit trigger and neither of them work. Waste of time.

Colour Junkie Cosmetics
New Zealand
About 2 hours using the app
June 3, 2020

Looked nice. was excited to use it. unfortunately, i was shocked. the pop up that appeared on my site was not the campaign i launched. it was ok when i tested. but when i checked device it was the wrong pop . delete.

Fitlegend
Philippines
About 1 hour using the app
OptiMonk replied June 4, 2020

Hi Michaelangelo,

I'm sorry to hear you had such a frustrating experience trying to create an OptiMonk campaign.

To be honest, we had a big feature Release yesterday ...

November 20, 2020

no recommended , free plan its not good, the popup deasent work in your shopify and you need to upgrade the plan but look the price for this? not really, you have better app in the store. good luck. PD: I use a lot of app and this its my first no recommend.

Odipa-Shop
Germany
30 minutes using the app
OptiMonk replied December 9, 2020

Hi There,

Thank you for sharing your feedback with us, our customers’ honest opinion means the world to us!

I’m sorry that our current business plan isn’t suitable for you, ...

Edited June 3, 2020

this app is AWFUL! AWFUL! LITERALLY GARBAGE! I am so frustrated with this pile of junk, it takes like 2 hours just to make a simple coupon popup and constantly bugs out and I'm tired of this. All I want is a good coupon popup app, I've installed around 20 and this is the worst one so far. Please fix your app. And do not send me any emails. I am not reinstalling.

GorillaFitness
United States
27 minutes using the app
OptiMonk replied June 4, 2020

Hi Liam,

I'm so sorry once again for letting you down, I truly understand all of your concerns.

As we have discussed in e-mail, I am sending you the update regarding your ...

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