Reviews (913)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective capture of anonymous traffic and conversion into customers using exit-intent technology. They report significant boosts in conversion rates and sales, crediting customizable pop-ups and targeted discounts. The app is user-friendly, requiring no technical skills, and is supported by responsive customer service. Continuous updates enhance its reliability and feature set, making it a valuable tool for online sales enhancement.

November 20, 2019

Very nice user interface. I had an issue with activating my initial pop-up but worked out well in the end.

MikoE
United Kingdom
3 months using the app
March 20, 2020

Its easy to use without any developer knowledge is needed. Lets make a try! Highly recommend to use this.

House of Avenues
Hong Kong SAR
2 months using the app
Edited November 28, 2019

Parece-me surpreendente tudo o que você pode fazer com ele. Gostaria de atualizar e dar 5 estrelas, mas só depois que estiver em andamento. O tempo de suporte, está bom, o atendimento principalmente do Sr Ronald é excelente!

Loja Visite o Brasil
Brazil
2 months using the app
September 18, 2020

Optimonk is fantastic. It it's a great app and the customer support has been very helpful. Unfortunately, I discovered the popups do not work from the Pinterest app. As more and more my traffic is coming from Pinterest, I will be moving to another popup app that is compatible with Pinterest.

LivelyLumeEyewear
United States
About 2 months using the app
OptiMonk replied September 24, 2020

Hi Chad,

Thank you for your kind words, you are amazing :)

I hope that we will have the chance to work together again in the future!

We wish you all the best,
OptiMonk Team

Edited November 20, 2019

Very fast and efficient. Really enjoyed how they have teach outs along the way to help with that they're doing.

Phoenix Teragun
Canada
About 1 month using the app
June 30, 2017

Optimonk is really helpful to improve the revenue of our store! Great way of showing the offers to the end customer using this app. We really love it ,

Iyal Beauty
India
About 1 month using the app
Edited April 20, 2022

We are a new Shopify Merchant and came across your app to manage pop-ups. At the moment we are starting to gain some sales momentum and your application has been key to that.
Whilst we are located in Australia and the timezones from your support staff dont always suit, i am really heartened by the fact that Peter from your support team keeps me well informed of any issues and will always offer ...

Little Bambini Boutique
Australia
About 1 month using the app
OptiMonk replied March 22, 2022

We're so happy that you've shared your honest experience with us, I really appreciate this and was glad to help you 🙂 Thank you very much for your kind review!

Let us know if ...

Edited December 24, 2020

Support is good. Fast response. Many templates to choose from. It will be good if Optimonk can show how to paste code to Shopify instead of waiting for them to insert the code for us.
Haven't tested as my store will on be launched in Jan 2021. Will definitely give a 5 star review once statistic come in.

DIYAIRCONKIT.COM
Singapore
About 1 month using the app
OptiMonk replied December 30, 2020

Hi,

Thank you for taking the time to submit your honest feedback. We are so happy to hear that you are satisfied with our support. Feedback like this helps us stay motivated, ...

Edited November 24, 2020

Iam changing my review from 2 star to 4.... this guy sdeserve because this is the best app in class, the only thing that i dont make 5 star is because price plan, its too much and charge by pageview.. so if you have lots of traffic be prepared... anyway, the app is excelent! and support really want your best, even after my negative feedback etc, they always be super receptive in emails to try fix ...

Bijuz
Portugal
24 days using the app
OptiMonk replied November 17, 2020

Hi There,

Thank you for sharing your feedback with us, our customers’ honest opinion means the world to us!

I’m sorry that our current business plan isn’t suitable for you, ...

March 8, 2021

The app is amazing with good dashboard and user interface is great. I t also easily shows analytics of the campaigns!

The Positive Store
India
21 days using the app
OptiMonk replied March 31, 2021

Hello,

Thank you so much for your feedback!

We are happy to hear that you are enjoying our dashboard and analytics :)

We wish you every success in the future!

Best,
Réka ...