Reviews (904)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to improve customer engagement and conversion rates by capturing and converting anonymous traffic. It features customizable templates, effective audience targeting, A/B testing, and analytics, making it user-friendly and powerful. The customer support is also praised for its responsiveness and helpfulness in resolving issues. Regular updates enhance its utility and appeal, making it a valuable tool for online stores focused on optimizing conversion strategies.
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Congrats!
Hi There,
Thank you for your great review.
We are so happy that you like using our system and you find our support helpful. This is what drives us every day :)
Have a nice weekend and take care,
Best,
OptiMonk Team
Despite the time difference, the team at optimonk has been very reactive. What makes an application great is it client services. This team is very quick, very kind and go out of their way to help. A huge thanks in particular to Zsofi
Hi Bernard,
Zsofi is on holiday today, but I'll make sure to let her know that you were grateful for her assistance. We also appreciate your patience and understanding regarding the time difference.
Also... I have great news: we'll extend the support hours very soon, we're already working on it! :)
I wish you all the best and I look forward to speaking with you in the future.
Anna from OptiMonk
Awesome app and awesome customer support. Very helpful and courteous. I recommend this app strongly.
These guys answer all your questions very quickly and very knowledgeable. Check them out!!
Hi there,
It's Chris here from the OptiMonk support team, I just wanted to take the time to thank you for your kind review and that it was an absolute pleasure helping you with your enquiry :)
As always, if you have any other questions or need assistance with anything else just let us know
Kind Regards
Chris
Very useful and easily customizable. Love the Monk and its friendly spirit! I need to dig a little deeper to get faster in editing content but thats just my lack of knowledge!
Had a really good experience with this app. The interface is really intuitive and easy to use but the customer service was standout. We were having issues with proper integration (our fault, not theirs) and the team (Chris in particular!) helped every step of the way and went above and beyond give us some back end help to make the process smoother. Thank you!
Hi there,
Thank you very much for your kind review, it was a pleasure helping you with your integration issue. Also I am very happy that you are enjoying the OptiMonk app :)
As always if you need any help with anything or have any questions then please do let us know
Kind Regards
Chris
sehr gute app. sehr variabel. customer support super schnell und hilfsbereit. fünf sterne sind auf jeden fall berechtigt.
Hallo,
vielen Dank für Ihre freundlichen Worte, wir freuen uns sehr, dass Sie mit unserem Team zufrieden sind! :)
Wir wünschen Ihnen viel Erfolg mit OptiMonk!
Anna
This app is incredibly easy to use and has so many great ideas I never would've thought of on my own!
We are happy to hear about your positive experience with OptiMonk. I wish you a lot of success with your business and feel free to reach out to us anytime if you need assistance.
Easy navigation! I was able to easily navigate through the site step by step on the process to get my activation done.
Hi,
I'm glad that your first impressions about OptiMonk were so positive! We are working every day on making our app more user-friendly. :)
If you'll have any feedback about OptiMonk in the future, please feel free to send us an email to support@optimonk.com
We always appreciate the insights of our users! :)
Thank you very much once again.
Anna from OptiMonk
User friendly so far, does exactly what I have asked and easily. Really like the branding from the get go and made using the app simple.
Hey there,
I'm really glad to see that you had great first impressions of our app! Please feel free to reach out to the Support Team if you need any help later on.
Thank you,
Anna
LOVE product but the Service is BEYOND!!! I'm a rookie so I so appreciate that they talk in our language and not as if we should know all these in and outs- they test everything and give you pointers to improve upon what you are using. I use the Trojan Email/SMS exit pop up- and I know I haven't even scratched the surface yet of what they can do for my store.
Hi Laura! Thanks again for the fantastic review! We're so glad you've been happy with our app so far, and we encourage you to explore all of our new features in the future. Our team is always happy to guide you through all the features. :) Zsofi from OptiMonk