Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to enhance conversion rates and customer engagement. Its user-friendly interface, including a drag-and-drop editor and customizable templates, is praised for its ease of use. The reliable performance, unique campaign creation, and seamless Shopify integration are valued features. The customer support team is commended for their quick and effective problem-solving. The pricing is seen as reasonable, offering good value. Features like A/B testing and lead generation are particularly appreciated.

July 10, 2023

I used to work for a competitor of theirs that makes Popups with great A/B testing. Our targeting was a little more sophisticated (I could cookie people at will, target popups based on those cookies, target by referral addresses and query parameters, etc)

That said, I'm kicking the tires on new solutions and when I reached out to their support for help, they were SO fast and friendly to solve my issue. I LOVE that Optimonk integrates directly with Shopify, that really helps a lot.

If there's one feature I'd love to see on Optimonk, it's targeting by query parameter!

RUDE TECH Guitar Effects
United States
1 day using the app
OptiMonk replied July 26, 2023

Hey there,

Thank you for your positive feedback regarding our service.

It's always gratifying to hear that our efforts are appreciated. Your feedback is a great motivator for us to continue improving and enhancing our features.

It is also possible to target based on the query parameter.

If you need any help in the future, don't hesitate to contact us! <3

Sara from OptiMonk

October 19, 2023

Wonderfully designed app suits all my needs and support is top tier!

Anima Studio
United States
About 16 hours using the app
OptiMonk replied October 30, 2023

Hey there,

We're over the moon to hear that! We put a lot of heart into the design, and we are all smiles knowing we've made your experience top-notch. Thanks for being a part of OptiMonk!

If you require any help, just give us a shout and we'll be there for you.

Kind regards,
Emil from OptiMonk

June 14, 2023

Working Great On Our Website, Very Nice App Looks Great And Professional,
Recommended To All !

Over 3 years using the app
OptiMonk replied July 26, 2023

Hi there,

Thank you so much for the review.

We are happy to hear about your positive experience with OptiMonk. I wish you a lot of success with your business and feel free to reach out to us anytime if you need assistance.

Sara from OptiMonk

October 11, 2023

Fantastic customer support and UX design!

Shiny Magic Rocks
United States
About 23 hours using the app
OptiMonk replied October 16, 2023

Hey there,

Your words made our day brighter than a rainbow on a sunny day. We're thrilled you're loving our customer support and UX design. If you need anything else, just give us a shout! We'll keep the good vibes coming your way!

Kind regards,
Emil from OptiMonk

July 20, 2023

Really helpful support and graphics. The options to create campaigns are amazing and so is the support team . thanks a lot

6 days using the app
OptiMonk replied July 26, 2023

Hi There,

It's great to have you with us! I am happy to hear about your positive experience with us!

Thank you for your kind compliments in the name of the entire team. We're working hard to make all of our users satisfied with the product and our services as well.

Wishing you all the best,

Sara from OptiMonk

June 23, 2023

Emil was great! Super quick and happy to solve my issue. Amazing customer service! Would definitely recommend Optimonk to everyone.

Shop Travel Tots
4 months using the app
OptiMonk replied June 23, 2023

Hello there,

Thank you so much for your wonderful feedback! We're thrilled to hear that we provided you with exceptional service and resolved your issue promptly.

It's fantastic to know that you had such a positive experience with Optimonk.

Your recommendation means a lot to us, and we greatly appreciate your kind words.

If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're always here to help. Thanks again for choosing Optimonk!

Kind regards,
Emil from OptiMonk

September 22, 2023

Application super pour créer tout type de campagnes et de pop-up, et le support technique est formidable (merci Chris !). Continuez comme ça l'équipe !

About 7 hours using the app
OptiMonk replied October 16, 2023

Merci beaucoup pour votre retour positif !

Nous sommes ravis d'apprendre que vous appréciez l'application et notre équipe de support. Nous nous efforçons constamment de fournir un service exceptionnel à nos clients, et vos encouragements nous motivent à continuer sur cette voie. Si vous avez des questions ou des préoccupations supplémentaires, n'hésitez pas à nous contacter.

Nous sommes là pour vous aider à tirer le meilleur parti de notre application.

Meilleures salutations,
Chris d'OptiMonk

October 25, 2023

App perfetta, funzionale ed hanno un supporto che ti assiste in tutto e per tutto! Super Consigliati

Shop CGP Group
About 13 hours using the app
OptiMonk replied October 30, 2023


Grazie mille per le gentili parole! Siamo felici che tu abbia apprezzato la nostra app e il nostro servizio di supporto. Il nostro team è qui per aiutarti in ogni modo possibile. Se hai bisogno di ulteriore assistenza, non esitare a contattarci. Grazie ancora per il tuo supporto e per il consiglio.

Cordiali saluti,
Rudolf di OptiMonk

June 21, 2023

I was really satisfied with this app
really helped me get pop ups on my website

the customer support is also very good he guided me very well with my problem

will recommend using this ;D

About 2 months using the app
OptiMonk replied June 22, 2023

Hello there,

Thank you for sharing your positive experience with OptiMonk!

We're thrilled to hear that they were able to guide you effectively and help resolve your problem.

We appreciate your recommendation and hope that you continue to have a great experience using our services. If you have any further questions or need assistance in the future, feel free to reach out.

Kind regards,
Emil from OptiMonk

August 14, 2023

Chris patiently help me set up my pop up. Taking screenshots and making sure I was informed every step of the way. My pop up is all set up and I was ready to go in under 10 min!

United States
About 1 hour using the app
OptiMonk replied August 16, 2023

Hi there,

It's Chris here, I just wanted to thank you for your lovely review. It was a pleasure assisting you with your campaign and I wish you all the best :)

Do get back in touch with us if you need help with your campaigns or just have a general question about the app!

Kind Regards