Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective pop-ups and lead capturing features. It's praised for its ease of use, affordability, and seamless website integration. The app offers A/B testing, analytics, and customizable templates. Customer service, especially from Chris, Rudolf, and Emil, is described as fast and helpful. Many noted an increase in conversion rates and generation of qualified leads.

May 17, 2018

The Exit Intent works! Took a few days to get set up, but once i was set, i began to see conversions right away! I just figured out the mobile exit intent options (wasn't that clear) so looking forward to seeing if this option is as successful as the desktop setting.

Shop Frederickbenjamin Com
United States
5 months using the app
July 4, 2022

Customer service is great. I needed help understanding the logistics of the scratch off gamification pop up. I was baffled, but Chris brought it all together for my understanding. Having great customer service means the world to me.

PheLin Good Fashions
United States
5 months using the app
OptiMonk replied July 12, 2022

Hey Phelicia! Wow, what a wonderful review! Thank you so much, I already contacted Chris to let him know that you were so happy with his assistance. We look forward to hearing from you in the future. Anna from OptiMonk

June 27, 2022

Really strong user interface and support team response rate. I've had excellent experience so far with the app

PROJECTISR US
United States
5 months using the app
OptiMonk replied June 29, 2022

Hi Yishan! I'm really happy to see that you're enjoying our app so far and I was glad to support you. If you need any help in the future, don't hesitate to contact us! <3 Anna from OptiMonk

October 17, 2018

Looks very good, hoping to see great results from this Optimonk app.

easy to set up, with good instructions.

This Years Gear
United Kingdom
5 months using the app
March 16, 2022

I added this app to try and improve my conversion rate. After clicking through a few pages I decided to give it a go. It is so easy!! After about 5 minutes I had a pop up box working. I contacted support for a little bit of help tweaking the pop up and Anna was more than happy to guide me with what I wanted. Highly recommended ... lets hope my offer works!!

Jo Ja Be Boutique
United Kingdom
5 months using the app
OptiMonk replied March 18, 2022

Hi Joanne,

You're so lovely!! <3

Thank you so much for mentioning my name in your review, it honestly means a lot to me! :)

I hope that OptiMonk will be beneficial to you in the long run as well. If you need any campaign advice or assistance in the future, don't hesitate to contact us again.

Our team will be more than happy to help :)

I wish you a great weekend,

Anna

April 12, 2023

L'application est très utile et hyper personnalisable même en version gratuite. Je recommande à tous les détenteurs de sites!

JustFeed
France
5 months using the app
OptiMonk replied April 14, 2023

Salut,

Merci beaucoup d'avoir pris le temps de laisser un avis sur notre candidature. Nous sommes ravis d'apprendre que vous l'avez trouvé utile et que les options de personnalisation ont répondu à vos besoins, même dans la version gratuite. Votre recommandation signifie beaucoup pour nous et nous vous remercions de votre soutien.

N'hésitez pas à nous contacter si vous avez besoin d'aide.

Bien à vous,
Emil d'OptiMonk

------------------------------------------------------------

Hey there,

Thank you so much for taking the time to leave a review of our application. We're thrilled to hear that you found it useful and that the customization options met your needs, even in the free version. Your recommendation means a lot to us and we're grateful for your support.

Feel free to reach out to us if you need any help.

Kind regards,
Emil from OptiMonk

November 29, 2022

Great app and great customer support. We moved the store to a new Shopify store and the team helped us to set all the things up.

Klever Shopping Store
Israel
5 months using the app
OptiMonk replied December 2, 2022

Hi there,

Thanks for taking the time to share your opinion about our support, I was very happy to assist you!

Please feel free to reach out to us if you need any further assistance.

Anna from OptiMonk Support

December 8, 2019

Really impressed with the app, keep up the good work!!! Interface is very intuitive and easy to use.

Bamboo Giant
United Kingdom
5 months using the app
July 21, 2021

Amazing app! I love it and the support is really amazing and friendly, that is perfect! I would recommend this to anyone!

Foamsize
United Kingdom
5 months using the app
OptiMonk replied July 22, 2021

Hi There,

I'm so glad you were satisfied with my chat support, and thank you for your kind words!! :)

Feel free to reach out to us anytime if you need assistance or a smile.

I wish you a lot of success with your store!

Anna

July 27, 2017

We've been using the Optimonk app now for just over a month across all our sites. The team has been incredibly helpful in working with our needs, especially when it came to our bandwidth requirements.
This app has seen a definite increase in abandoned cart recoveries.
We're just looking to test out the email collection which if what we've seen on how the cart abandonment works, will prove very fruitful.
This is one APP every store should be taking advantage of using, no matter what your business size is.

Fleshlight Asia
Australia
5 months using the app