Reviews (904)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to improve customer engagement and conversion rates by capturing and converting anonymous traffic. It features customizable templates, effective audience targeting, A/B testing, and analytics, making it user-friendly and powerful. The customer support is also praised for its responsiveness and helpfulness in resolving issues. Regular updates enhance its utility and appeal, making it a valuable tool for online stores focused on optimizing conversion strategies.

December 8, 2019

Really impressed with the app, keep up the good work!!! Interface is very intuitive and easy to use.

Bamboo Giant
United Kingdom
5 months using the app
July 21, 2021

Amazing app! I love it and the support is really amazing and friendly, that is perfect! I would recommend this to anyone!

Foamsize
United Kingdom
5 months using the app
OptiMonk replied July 22, 2021

Hi There,

I'm so glad you were satisfied with my chat support, and thank you for your kind words!! :)

Feel free to reach out to us anytime if you need assistance or a smile.

I wish you a lot of success with your store!

Anna

July 27, 2017

We've been using the Optimonk app now for just over a month across all our sites. The team has been incredibly helpful in working with our needs, especially when it came to our bandwidth requirements.
This app has seen a definite increase in abandoned cart recoveries.
We're just looking to test out the email collection which if what we've seen on how the cart abandonment works, will prove very fruitful.
This is one APP every store should be taking advantage of using, no matter what your business size is.

Fleshlight Asia
Australia
5 months using the app
March 21, 2022

I used this app to help me with creating a pop up when customers are about to leave your site. I was able to set that up quick and easy. I also have Klaviyo app on my website and wanted to integrate the two. I was having trouble integrating them but Anna was able to fix it with a few tweaks and test runs. She was very fast and very friendly!! Thanks again Anna for all your help!!!

Paradise Trend
United States
5 months using the app
OptiMonk replied March 22, 2022

Hi Sheila,

Once again, I'd like to thank you so much for your detailed review and also for mentioning my name. You really made my day! :-)

I hope that everything is alright with your account still. If you have any questions in the future, please feel free to open a chat and I'll be glad to assist you with anything.

Have a wonderful week ahead,

Anna from OptiMonk

December 23, 2019

So simple and yet effective. loving it.
This apps allows me to get some valuable feedback from my visitors!

CrunchIT label
United Kingdom
4 months using the app
November 2, 2022

Really nice tool for so many different thinks to do on your online shop - surveys, help returning visitors and so on + good support

Holzstufen Meyer
Germany
4 months using the app
OptiMonk replied November 15, 2022

Hi Sebastian,

I was delighted to chat with you, thanks a lot for sharing your opinion on Shopify. It really helps us grow! :)

Have a great week ahead,

Anna from OptiMonk Support

September 19, 2022

OptiMonk has helped us add over $120K in Klaviyo and Postscript sales over the past 90 days, and has skyrocketed our email and SMS opt-in rates. Great tool for any brands wanting to boost their revenue and profits on autopilot.

SolaGarden
Australia
4 months using the app
OptiMonk replied September 19, 2022

We are very happy that you decided to give OptiMonk a chance, and we are even happier about your success.

We truly appreciate your detailed feedback on our app! We wish you a lot of joy and success using OptiMonk!

Sara

November 1, 2022

I think by far this is one of the best there is when it comes to customer service and pop ups. its very easy to make a popup form and the team are always available to help with whatever issues i may be having. Chris has been very helpful and gives me great advice concerning my setups. The other memebers are very pleasant as well. Thank you guys, i wish that more application services were just like you, this makes my life more easy so i can focus on my business.

Four Twelve Youth
Canada
4 months using the app
OptiMonk replied November 15, 2022

Hi Nigel,

We're only a small team of dedicated people, but we're really hard-working and this is why I can say it is worth it. When we meet customers like you! :)

I'd like to thank you for your kind words in the name of our entire team and I wish you a lot of success with OptiMonk in the long run as well.

Anna from the Support Team

September 14, 2022

Amazing customer support, available at all times and very understanding and cooperative. Recommend 10/10!

BetterTan
United Kingdom
4 months using the app
OptiMonk replied September 16, 2022

Hi Antonio,

We were very happy to assist you, please feel free to reach out anytime in the future. We wish you the best of luck with your popups! :)

Anna & Sara from the OptiMonk Support Team

October 15, 2016

Easy to use, and my opt in rates have gone up quite a bit! I currently have an exit intent pop up running that is getting me a 10% conversion, which is pretty awesome! Would highly recommend this app!

Caveman Grocer 2
Canada
4 months using the app